Receiving, processing, and tracking warranty claims from customers. Investigating claims to determine validity and root causes of issues. ensuring timely and accurate resolution maintaining compliance with company policies Ensuring that warranty repairs are carried out to the customer's satisfaction. Managing…
Key Responsibilities: 1. Customer Interaction: Greet customers, understand their service needs, and provide excellent customer service. 2. Vehicle Inspection: Conduct vehicle inspections, identify issues, and create repair estimates. 3. Service Planning: Plan and schedule service appointments, ensuring efficient workflow. 4.…
Key Responsibilities: 1. Safely operate company vehicles, adhering to traffic laws and regulations. 2. Transport employees, goods, or materials to designated locations. 3. Maintain vehicle cleanliness, perform routine checks, and report any issues. 4. Plan and follow efficient routes to…
Key Responsibilities: Greet customers promptly and professionally upon arrival. Listen to customer concerns and accurately document vehicle issues. Create detailed repair orders and service recommendations. Communicate clearly with technicians to relay service/repair needs. Provide accurate cost and time estimates for…
Key Responsibilities: 1. Vehicle Inspection and Diagnosis: Inspect vehicles to identify issues and diagnose problems using technical knowledge and diagnostic tools. 2. Repairs and Maintenance: Perform routine maintenance tasks (e.g., oil changes, tire rotations) and repairs (e.g., brake system, engine,…
Key Responsibilities: 1. Vehicle Inspection and Diagnosis: Inspect vehicles to identify issues and diagnose problems using technical knowledge and diagnostic tools. 2. Repairs and Maintenance: Perform routine maintenance tasks (e.g., oil changes, tire rotations) and repairs (e.g., brake system, engine,…
Inventory Management: Manage and maintain spare parts inventory levels, ensuring optimal stock levels. Procurement and Coordination: Coordinate with suppliers to order and replenish parts as needed, ensuring timely delivery to support maintenance activities. Record Keeping: Maintain accurate records of inventory…
develops and implements marketing strategies to promote vehicles Creating and implementing comprehensive marketing plans to achieve company objectives and increase brand visibility. Conducting research to identify target audiences, understand customer needs, and analyze competitor offerings. Managing marketing campaigns from concept…
Strategic Planning: Develop and implement effective marketing strategies aligned with business goals and objectives in the automobile sector. Product Positioning: Define and communicate unique value propositions of automotive products. Campaign Management: Plan and oversee integrated marketing campaigns across digital, print,…
Addressing Customer concerns, and resolving issues effectively. Maintaining clear and consistent communication with customers regarding vehicle delivery, service appointments, and other relevant information. Providing excellent customer service throughout the entire customer journey, from initial inquiry to after sales support. Gathering…
Perform maintenance and repair on customer vehicles. Identify problems with vehicles using the diagnostic equipment. Explain automotive repairs and issues and provide great customer service. Plan repair procedures using charts manuals and experience. Test the functionality of parts and systems…
Overseeing and maintaining accurate records of spare parts inventory, including stock levels, location, and usage Ensuring parts are stored correctly, labeled, and easily accessible for efficient retrieval. Maintaining communication and relationships with suppliers to ensure timely delivery of parts and…
Job Summary: The Body Shop Advisor serves as the primary liaison between customers and the body shop team. They are responsible for receiving vehicles needing body work, preparing estimates, communicating repair processes, and ensuring a positive customer experience throughout the…
Job Summary: The Service Advisor acts as the liaison between customers and the service department. They are responsible for understanding customer vehicle issues, providing repair/service estimates, scheduling appointments, and ensuring customer satisfaction through the entire service process. Key Responsibilities: Greet…
Build long term relationships with customers to encourage repeat business and referrals. Maintain regular follow ups post sale for customer satisfaction and upselling opportunities. Host VIP events, product launches, and personalized vehicle deliveries when needed. Engage with high net worth…
Key Responsibilities: Customer Financing Support: Assist customers in understanding and selecting appropriate finance options. Explain interest rates, EMI plans, and financing terms. Collect and verify financial documents from customers. Loan Processing: Submit loan applications to partner banks or NBFCs. Follow…
Assist in developing and implementing sales plans and strategies to meet sales targets. Guide, train, and motivate the sales team to achieve optimal performance. Monitor and analyze sales data, identify areas for improvement, and report on sales performance. Develop and…
1. Vehicle Maintenance and Repair: Perform routine maintenance, repairs, and diagnostics on vehicles, including oil changes, tire rotations, and brake repairs. 2. Troubleshooting: Identify and diagnose problems with vehicles, using technical manuals and diagnostic equipment. 3. Customer Service: Provide excellent…
• Respond to customer inquiries, complaints, and feedback via phone, email, and in person. • Resolve customer complaints in a timely and professional manner. • Provide product information, pricing, and availability to customers. • Assist customers with vehicle delivery, registration,…
Maintain accurate and up to date financial records, including accounts payable, accounts receivable, and general ledger. Prepare financial statements, including balance sheets, profit and loss statements, and cash flow statements. Ensure compliance with accounting standards, regulations, and company policies. Manage…
1. Warranty Claim Management: Manage warranty claims from customers, dealers, and service centers. Ensure timely and accurate processing of claims. 2. Warranty Policy Compliance: Ensure compliance with manufacturer warranty policies, procedures, and guidelines. 3. Customer Service: Provide excellent customer service…