? Work along with PDI in charge to deliver quality tested and defect free vehicles to customers. ? Retrieve VIN Specific PDI sheet from DealerConnect, conduct new vehicle preparation and pre delivery inspection and file the same ? Conduct minor…
Greets customers in a timely, friendly manner and obtains vehicle information Ensure usage of vehicle protection materials cover in presence of customer. Conduct the Walk Around process along with customer and complete the vehicle inventory Customer verbatim & Campaign details…
Greet customers, listen to their vehicle's problems, and build strong relationships. Assess vehicle needs, often by test driving, and help customers understand maintenance and repair options. A focus on providing exceptional service to ensure customer satisfaction and build loyalty. Ability…
Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted. Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and…
Greets customers in a timely, friendly manner and obtains vehicle information Ensure usage of vehicle protection materials cover in presence of customer. Conduct the Walk Around process along with customer and complete the vehicle inventory Customer verbatim & Campaign details…
Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. Accurate Calculation of Appointment Capacity Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets Tracking of Appointment Rate…
Maintain accurate clocking practices by clocking on and off every repair order. Written additional job information in RO & update to SA / JC Ensure efficient execution of all repair work through effective usage of tools and equipment as referred…
Processes warranty claims on a timely basis as per standard TAT Processes all warranty paperwork to ensure proper documentation Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Resubmits all rejected…
Receive, inspect, and store incoming parts. Maintain accurate inventory records and conduct regular stock checks. Assist mechanics and customers in identifying and locating the correct parts. Liaise with suppliers and internal teams to ensure a smooth supply chain and timely…
Should monitor and check whether all VINs reported are scanned for any pending RRT's. Understand the customer concern / Customer voice clearly and jointly discuss with JC to allocate to Technician / Diagnostic Technician (If required). Establishes and maintains customer…
Strong knowledge of vehicle systems, including both traditional mechanical and modern electronic systems and sensors. Physical capability to work on various vehicle components, sometimes in awkward positions Ability to explain complex issues and necessary repairs clearly to customers. Maintain detailed…
Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted. Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and…
Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. Accurate Calculation of Appointment Capacity Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets Tracking of Appointment Rate…
Greets customers in a timely, friendly manner and obtains vehicle information Ensure usage of vehicle protection materials cover in presence of customer. Conduct the Walk Around process along with customer and complete the vehicle inventory Customer verbatim & Campaign details…
? Work along with PDI in charge to deliver quality tested and defect free vehicles to customers. ? Retrieve VIN Specific PDI sheet from Dealer Connect, conduct new vehicle preparation and pre delivery inspection and file the same ? Conduct…
Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted. Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and…
Processes warranty claims on a timely basis as per standard TAT Processes all warranty paperwork to ensure proper documentation Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Resubmits all rejected…
Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. Accurate Calculation of Appointment Capacity Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets Tracking of Appointment Rate…
Create and oversee the monthly and annual marketing budgets for service related activities. Arrange service campaigns to enhance customer retention and conduct follow up with customers to ensure satisfaction. Prepare and present marketing reports to management and track marketing results…
Handle inbound and outbound calls, address customer queries and complaints, and provide information on services and repairs. Build and maintain relationships with clients to ensure their satisfaction and foster loyalty. Act as the primary point of contact for customers regarding…
Key Responsibilities:1. Accounting & Financial Management Maintain day to day accounting operations, including journal entries, ledgers, and reconciliation. Prepare monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow). Manage accounts payable and receivable, credit control, and vendor payments.…
Establishes individual parts inventory levels and balances them for maximum turnover Monitors inventory to minimize obsolescence & initiatives to reduce Obsolescence stock Supervises stock order procedures & enforces a policy on the VOR ordering parts. Analyses sales, expenses and inventory…
SA need to listen to customer voice of the problems or service needed, determine the type of service required and prepare RO accordingly. SA advises and consults customers on service needs and explains the performed work to ensure highest customer…
Perform final quality checks on all serviced vehicles before delivery to customers. Verify that all repairs, maintenance, and service jobs are completed as per job cards and manufacturer standards. Inspect critical vehicle systems (brakes, suspension, lights, fluids, electronics, bodywork, etc.)…
Perform routine maintenance services (oil changes, filter replacements, tire rotations, brake services, etc.). Diagnose and repair mechanical, electrical, and electronic issues in vehicles. Conduct vehicle inspections and identify potential problems. Use diagnostic tools and equipment to troubleshoot and fix issues…
Key Responsibilities: Greet customers warmly and establish rapport. Listen to customers’ vehicle issues and document their concerns accurately. Inspect vehicles (initial walk around) to record mileage, condition, and any visible damage. Advise customers on necessary repairs, maintenance schedules, and optional…
Lead, guide, and motivate the sales team to achieve individual and team sales targets. Manage daily sales activities and allocate leads among sales executives. Ensure high customer satisfaction by maintaining professional interactions and addressing queries. Develop and implement sales strategies…
Greet and assist walk in customers at the showroom with professionalism. Understand customer needs, preferences, and budget to recommend suitable vehicles. Present vehicle features, specifications, pricing, and financing options clearly. Conduct test drives and explain vehicle performance and benefits. Negotiate…
Key Responsibilities: Perform routine maintenance services (oil changes, filter replacements, fluid checks, tire rotations, wheel balancing, etc.). Diagnose vehicle issues using computerized diagnostic tools and traditional inspection methods. Repair and replace faulty mechanical and electrical parts (engine, transmission, brakes, suspension,…
Key Responsibilities: Maintain accurate and up to date financial records in compliance with accounting standards. Handle accounts payable and receivable, including vendor payments and customer collections. Process invoices, expense claims, and petty cash transactions. Reconcile bank statements, dealer accounts, and…
Key Responsibilities: Diagnose and repair faults in vehicles Perform routine maintenance tasks (e.g., oil changes, tire rotations) Conduct inspections and tests to identify issues Use technical knowledge to troubleshoot and resolve complex problems Collaborate with other technicians and service advisors…
Greet customers, actively listen to their vehicle concerns, and build rapport to ensure their needs are understood and met. Consult with technicians to determine the cause of vehicle problems and develop a plan for repairs and maintenance. Provide customers with…
Key Responsibilities: Explain motor insurance products, policy coverage, add ons, and renewal options to customers. Coordinate with multiple insurance companies to provide competitive quotes. Process new vehicle insurance, renewals, and endorsements. Assist customers in claim initiation, documentation, and follow up…
Key Responsibilities: Customer Service: Greet customers and handle enquiries related to accident repairs, bodywork, and paint jobs. Provide clear explanations of repair processes, costs, and timelines. Keep customers updated on progress and expected completion dates. Job Booking & Administration: Schedule…
Key Responsibilities Welcome customers and listen to their vehicle service/repair needs. Open job cards, record complaints, and prepare accurate service estimates. Explain recommended services, maintenance schedules, and warranty policies. Coordinate with workshop supervisors/technicians to allocate and monitor jobs. Provide updates…
Receiving, processing, and tracking warranty claims from customers. Investigating claims to determine validity and root causes of issues. ensuring timely and accurate resolution maintaining compliance with company policies Ensuring that warranty repairs are carried out to the customer's satisfaction. Managing…
Key Responsibilities: 1. Customer Interaction: Greet customers, understand their service needs, and provide excellent customer service. 2. Vehicle Inspection: Conduct vehicle inspections, identify issues, and create repair estimates. 3. Service Planning: Plan and schedule service appointments, ensuring efficient workflow. 4.…
Key Responsibilities: 1. Safely operate company vehicles, adhering to traffic laws and regulations. 2. Transport employees, goods, or materials to designated locations. 3. Maintain vehicle cleanliness, perform routine checks, and report any issues. 4. Plan and follow efficient routes to…
Key Responsibilities: Greet customers promptly and professionally upon arrival. Listen to customer concerns and accurately document vehicle issues. Create detailed repair orders and service recommendations. Communicate clearly with technicians to relay service/repair needs. Provide accurate cost and time estimates for…
Key Responsibilities: 1. Vehicle Inspection and Diagnosis: Inspect vehicles to identify issues and diagnose problems using technical knowledge and diagnostic tools. 2. Repairs and Maintenance: Perform routine maintenance tasks (e.g., oil changes, tire rotations) and repairs (e.g., brake system, engine,…
Key Responsibilities: 1. Vehicle Inspection and Diagnosis: Inspect vehicles to identify issues and diagnose problems using technical knowledge and diagnostic tools. 2. Repairs and Maintenance: Perform routine maintenance tasks (e.g., oil changes, tire rotations) and repairs (e.g., brake system, engine,…
Inventory Management: Manage and maintain spare parts inventory levels, ensuring optimal stock levels. Procurement and Coordination: Coordinate with suppliers to order and replenish parts as needed, ensuring timely delivery to support maintenance activities. Record Keeping: Maintain accurate records of inventory…
develops and implements marketing strategies to promote vehicles Creating and implementing comprehensive marketing plans to achieve company objectives and increase brand visibility. Conducting research to identify target audiences, understand customer needs, and analyze competitor offerings. Managing marketing campaigns from concept…
Strategic Planning: Develop and implement effective marketing strategies aligned with business goals and objectives in the automobile sector. Product Positioning: Define and communicate unique value propositions of automotive products. Campaign Management: Plan and oversee integrated marketing campaigns across digital, print,…
Perform maintenance and repair on customer vehicles. Identify problems with vehicles using the diagnostic equipment. Explain automotive repairs and issues and provide great customer service. Plan repair procedures using charts manuals and experience. Test the functionality of parts and systems…
Overseeing and maintaining accurate records of spare parts inventory, including stock levels, location, and usage Ensuring parts are stored correctly, labeled, and easily accessible for efficient retrieval. Maintaining communication and relationships with suppliers to ensure timely delivery of parts and…
Job Summary: The Body Shop Advisor serves as the primary liaison between customers and the body shop team. They are responsible for receiving vehicles needing body work, preparing estimates, communicating repair processes, and ensuring a positive customer experience throughout the…
Job Summary: The Service Advisor acts as the liaison between customers and the service department. They are responsible for understanding customer vehicle issues, providing repair/service estimates, scheduling appointments, and ensuring customer satisfaction through the entire service process. Key Responsibilities: Greet…
Build long term relationships with customers to encourage repeat business and referrals. Maintain regular follow ups post sale for customer satisfaction and upselling opportunities. Host VIP events, product launches, and personalized vehicle deliveries when needed. Engage with high net worth…
Key Responsibilities: Customer Financing Support: Assist customers in understanding and selecting appropriate finance options. Explain interest rates, EMI plans, and financing terms. Collect and verify financial documents from customers. Loan Processing: Submit loan applications to partner banks or NBFCs. Follow…
Assist in developing and implementing sales plans and strategies to meet sales targets. Guide, train, and motivate the sales team to achieve optimal performance. Monitor and analyze sales data, identify areas for improvement, and report on sales performance. Develop and…