Job Description

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted. Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and parts personnel, workshop location and hours of operation. Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction. Develops and monitors the results of a dealership customer service questionnaire. Monitor timely Complaints / Resolutions Monitor customer comments and feedback on Social Media and ensure Brand / Dealership reputation are in place. Conduct Analysis of Market Competitors, Market Conditions & CR Campaign effectiveness o Provide Monthly CR Performance Plan / Results to the Dealer Principal / CEO Conduction of In-house Training o Engaging with customers and Top care cases. Pre-escalation of Sensitive cases to Field team and HO. Root Cause Analysis and corrective action plan implementation and monitoring. Be vigilant that all customers are being attended promptly by the respective staff. Liaison with related departments on critical issues, Provides feedback on customer complaints for statistical analysis and suggests actions Upselling for EW, RSA, AMC etc to enhance customer retention
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: Remote