Key Responsibilites: Document and standardize SOPs, SLAs, workflows, and process guidelines across departments. Build and maintain a centralized SOP & process repository with proper version control and access structure. Regularly review and update documentation based on process changes, audits, or…
Key Responsibilities: Conduct vendor training programs covering onboarding, service protocols, app usage, and behavior standards. Deliver refresher and upskilling sessions to reinforce Red Taxi’s service quality. Develop bilingual (Tamil & English) training modules, SOPs, and reference materials for various departments.…
Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and…
Key Responsibilities: Provide backend support for bike taxi operations, ensuring smooth coordination betweenstakeholders. Handle driver support through outbound calls, addressing queries and resolving operational issues. Monitor and control trip cancellations, taking necessary actions to minimize disruptions. Ensure fruitful operations with…
Bookkeeping and Record Maintenance Maintain accurate and up to date accounting records. Prepare, verify and process invoices and receipts. Ensure that all financial transactions are recorded properly Process payments, receipts, and reconciliations. Ensure timely payment to vendors and collections from…
To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day to day operations of the department. Good communication and negotiation skills with the ability to develop and…
Call Center Exposure: Experience working in a call center environment, handling user queries, providing technical support, and ensuring high levels of customer satisfaction through effective communication and timely issue resolution. Networking: Familiar with fundamental networking concepts and basic troubleshooting techniques.…
Offline Campaign Development: Design, plan, and manage comprehensive traditional marketing campaigns (e.g., print media, OOH/hoardings, radio spots, local sponsorships, and ATL & BTL activities). Budget Management: Oversee the traditional marketing budget, ensuring cost effective execution and maximizing Return on Investment…
Job Description: The Technical Support Engineer will monitor, validate, and track incidents raised across TMS, Driver App, Customer App, and Vendor App. The role involves reproducing reported issues through the same user steps, capturing complete details (steps, screenshots, IDs, timestamps),…
Bookkeeping and Record Maintenance Maintain accurate and up to date accounting records. Prepare, verify and process invoices and receipts. Ensure that all financial transactions are recorded properly Process payments, receipts, and reconciliations. Ensure timely payment to vendors and collections from…
Key Responsibilities: Greet and provide general hospitality and support to all visitors, ensuring a pleasant and professional experience. Respond promptly and professionally to inquiries received in person, over the phone, or via email. Build and maintain positive rapport using courteous…
To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendor, drivers and customers. Ensure the smooth day to day operations of the department. Good communication, Negotiation skills with the ability to develop and maintain…
To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day to day operations of the department. Good communication and negotiation skills with the ability to develop and…
Offline Campaign Development: Design, plan, and manage comprehensive traditional marketing campaigns (e.g., print media, OOH/hoardings, radio spots, local sponsorships, and ATL & BTL activities). Budget Management: Oversee the traditional marketing budget, ensuring cost effective execution and maximizing Return on Investment…
Key Responsibilities: Greet and provide general hospitality and support to all visitors, ensuring a pleasant and professional experience. Respond promptly and professionally to inquiries received in person, over the phone, or via email. Build and maintain positive rapport using courteous…
To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day to day operations of the department. Good communication and negotiation skills with the ability to develop and…
To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day to day operations of the department. Good communication and negotiation skills with the ability to develop and…
We are looking for a passionate and energetic Trainer who will primarily focus on chauffeur training while also supporting other training initiatives, including call center, operations, and service quality programs. The Trainer will be responsible for designing, delivering, and continuously…
Job Description: Maintain accurate and up to date bookkeeping and accounting records. Prepare, verify, and process invoices, receipts, and related financial documents. Record all financial transactions accurately and ensure proper documentation. Process bank payments, receipts, and perform timely bank reconciliations…
•Manage and resolve customer, vendor & chauffeur queries. •Identify and escalate issues to supervisors •Build sustainable relationships of trust through open and interactive communication. •Convince, convert and onboard the leads by providing necessary information about our services. •Take vendors through…
Primary Responsibilities Collaborate closely with the Reporting Manager HR in various critical areas, including Recruitment, Performance Management Systems, Compensation and Benefits, HR Operations, and the overall design of the HR function to enhance employee satisfaction and organizational effectiveness. Manage the…
Call Center Exposure: Experience working in a call center environment, handling user queries, providing technical support, and ensuring high levels of customer satisfaction through effective communication and timely issue resolution. Networking: Familiar with fundamental networking concepts and basic troubleshooting techniques.…
Job Summary: The Administration Executive is responsible for overseeing and managing the day to dayadministrative activities of the organisation. The role ensures smooth office operations, vendormanagement, facility upkeep, logistics coordination, and compliance with company policies. Key Responsibilities: Office &Facility Management…
Job Summary: The Administration Executive is responsible for overseeing and managing the day to day administrative activities of the organisation. The role ensures smooth office operations, vendor management, facility upkeep, logistics coordination, and compliance with company policies. Key Responsibilities: Office…
Actively monitor all social media channels, responding to comments, direct messages, and mentions promptly and professionally, ensuring alignment with the brand’s tone and voice. Track and analyze competitor social media activity to identify best practices and potential growth opportunities. Collaborate…
Job Responsibilities: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors…
Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and…
Duties and Responsibilities Train employees to maintain accurate workflow for all business services. Involvement in completing the requirement process and evaluating new employees. Monitor and maintain employees' shift schedules. Assist other departments to maintain and enhance better performance for the…
Job Responsibilities: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors…
Key Responsibilities: Generate leads for bike taxi attachments and ensure monthly attachment targets are met. Conduct market studies and analyses to enhance bike taxi business performance. Provide rider support both through calls and field visits as required. Drive new customer…
Job description: Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as…
Collaborate with the content team to develop video concepts that align with our brand and marketing objectives. Ensure video projects adhere to brand guidelines and maintain consistency in style, tone and messaging. Use video editing software and tools to enhance…
Answer a large number of incoming calls and respond to customers. Manage and resolve customer queries. Identify and escalate issues to supervisors. Provide service related information to customers. Document all call information according to standard operating procedures. Follow up customer…
Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take…
Duties and Responsibilities Train employees to maintain accurate workflow for all business services. Involvement in completing the requirement process and evaluating new employees. Monitor and maintain employees' shift schedules. Assist other departments to maintain and enhance better performance for the…
To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day to day operations of the department. Good communication and negotiation skills with the ability to develop and…
Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and…
Job Responsibilities: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors…
Key Responsibilities: Maintain accurate and up to date bookkeeping and accounting records. Prepare, verify and process invoices, receipts and other financial documents. Record all financial transactions accurately in the accounting system. Process payments, receipts and perform account reconciliations. Ensure timely…
Job description: Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as…
Dear staff, Wanted driver for Red Taxi . Coimbatore Circle Region Salary in Net earnings 30% immediate Joining Phone :9841966643 Saravanan Job Types: Full time, Permanent Work Location: In person
Job Summary: “The role requires an experienced Technical Project Manager with strong expertise in cloud architecture, design, and project management. The candidate will lead cross functional teams, oversee vendors, and ensure the timely delivery of high quality cloud based solutions.…
Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take…
Job description: Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as…
Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take…
· Handling and maintain yard operations. · Maintaining yard Vehicles. · Handling Drivers. · Knowledge about Vehicles, Land and vehicle Maintenance. · Carryout the inspection of Vehicles. · Reporting on a daily basis and updating of daily reports accordingly. ·…