Job Description

Duties and Responsibilities

Train employees to maintain accurate workflow for all business services. Involvement in completing the requirement process and evaluating new employees. Monitor and maintain employees' shift schedules. Assist other departments to maintain and enhance better performance for the company to ensure high-quality services. Monitor efficient quality services and ensure flawless professional behavior to all customers. Evaluate floor and monitor calls, maintain professional mannerisms, and improve call quality. Administer and maintain better workflow by assisting employees in upgrading their process and product knowledge. Prepare marketing plans to reach goals and assist employees to establish better relationship with customers. Monitor all calls on at hourly basis and maintain all data Collaborate with Trainer & Quality audit team to provide training to improve exceptional customer service. Monitoring the performance of the dispatchers and TL. Monitoring the key metrics and reporting daily, weekly and monthly. Conducting team meetings to ensure smooth workflow. Evaluate employee performance and identify hiring and training needs.

Qualifications and Requirements

A bachelors degree or a masters. Good Experience for about 04 to 08 years in BPO, Sales & Marketing (product and service) Good negotiation skills. Proficient in written, oral English and Tamil communication skills. Good problem solver and creative thinker. Excellent planning, organizing and time management skills. Willing to work at Rotational Shifts
Job Types: Full-time, Permanent

Pay: From ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Work Location: In person