Key Responsibilities:1. Customer Handling & Communication Greet customers promptly and courteously at the service reception. Understand customer complaints, requirements, and record details accurately. Prepare job cards with complete information, ensuring clarity on customer concerns. Explain estimates, repair details, and timelines…
Key Responsibilities:1. Workshop Operations Management Plan, organize, and supervise all workshop activities to ensure timely vehicle servicing and repairs. Allocate jobs to technicians based on skill level and workload. Monitor job progress and ensure adherence to repair standards and timelines.…
Handle inbound and outbound customer calls, emails, and chats in a professional manner. Provide accurate information regarding products, services, and company policies. Resolve customer complaints effectively, escalating issues when necessary. Maintain detailed records of customer interactions in the CRM system.…
Key Responsibilities Greet customers, understand their repair requirements, and record details accurately. Prepare repair/job estimates and explain the process, cost, and timeline to customers. Coordinate with insurance companies and surveyors for claim approvals and documentation. Open job cards and ensure…
Job Purpose: To efficiently manage the spare parts inventory, procurement, storage, and issuance, ensuring the availability of required parts to support smooth workshop and customer operations while minimizing excess stock and controlling costs. Key Responsibilities: Inventory Management: Monitor and maintain…