Customer Communication: Responding to customer questions and complaints via email, chat, and other digital platforms. Issue Resolution: Providing accurate information and effective solutions to customer problems. Documentation: Maintaining detailed and accurate records of all customer interactions. Collaboration: Working with other…
Technical Support: Acting as first line support for hardware and software issues via phone, email, or in person. This includes password resets, printer troubleshooting, and resolving minor software glitches. System Maintenance: Assisting with the installation, configuration, and maintenance of computer…
Data Management: Accurately enter, manage, and update data in company databases, spreadsheets (like MS Excel), and systems such as ERP or CRM software. Document & Records Management: Organize and maintain both digital and physical files, ensuring information is accurate, accessible,…
Shipment Coordination: Assist in coordinating and monitoring inbound and outbound shipments, including scheduling pickups and deliveries with carriers and freight forwarders. Documentation and Record Keeping: Prepare and process essential shipping documents, such as bills of lading, packing lists, and customs…
Process improvement: Analyze existing workflows, identify inefficiencies, and implement process enhancements to maximize productivity and reduce waste. Budget and financial management: Manage operational budgets, track financial data, and identify cost saving opportunities to improve profitability. Team leadership: Recruit, train, supervise,…
Customer interaction: Act as the first point of contact for customers, handling inquiries, providing product and service information, and building a positive rapport. Problem solving: Address and resolve customer complaints promptly and professionally by identifying the issue's root cause and…
Communication & Reception: Greet visitors, answer and direct phone calls, and manage incoming and outgoing emails and mail. Scheduling & Coordination: Schedule meetings, appointments, and travel arrangements, and coordinate the use of conference rooms. Record Management: Organize and maintain office…