Job Description

Customer Communication: Responding to customer questions and complaints via email, chat, and other digital platforms. Issue Resolution: Providing accurate information and effective solutions to customer problems. Documentation: Maintaining detailed and accurate records of all customer interactions. Collaboration: Working with other departments to resolve complex issues. Quality & Efficiency: Meeting performance metrics for response time, resolution rates, and customer satisfaction. Knowledge Management: Updating internal knowledge bases and procedures. Required Skills & Qualifications: Excellent Written Communication: Clear, concise, and professional writing. Attention to Detail: Accuracy in handling information and documenting interactions. Problem-Solving: Ability to analyze issues and find solutions. Time Management: Efficiently handling multiple tasks and interactions. Customer-Centric Approach: Patience, empathy, and a focus on customer satisfaction. Technical Proficiency: Familiarity with customer support software and tools Typing Speed: A good typing speed is often required for chat-based roles. Hiring for freshers and Tamil speaking candidates
Job Types: Full-time, Permanent, Fresher

Pay: ?8,231.60 - ?42,624.91 per month

Benefits:

* Work from home