Firstsource Solutions
Job Title: CSAGrade: H1/H2Job Category: AssociateFunction/Department: OperationsReporting to: Team Lead Role Description:Roles & Responsibilities (Indicative not exhaustive)CSA Non voice Claims & Enrollment Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers…
Senior Consultant Strategic Engagements GroupThis opening is for Strategic Engagements Group for solutions, consulting and business development. The person will be a part of the core team that will contribute to consulting engagements for customers, and build the strategic solution…
Consultant Strategic Engagements GroupThis opening is for Strategic Engagements Group for solutions, consulting and business development. The person will be a part of the core team that will contribute to consulting engagements for customers, and build the strategic solution development…
About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
JD for Sky (Cs & sales) Qualifications HSC / Graduate Freshers HSC / Graduate with more then 6 months of work experience (Voice/ Non Voice). Description External Respond to customer queries regarding plans, inquiries about product and services. Exhibit proper…
About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Purpose of the role A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA. Operational Ensure that the computerized records are captured accurately and maintained…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Job Overview Job Title: Senior Manager Business Transformation Level: Mid management Hiring Location: India Hyderabad Department/Group: Business Transformation CMT/ BFSI Business Unit: CMT/ BFSI Travel Required: YES Salary Range: Sub Process: Voice/Non Voice: Grade E2/E1 Reporting To : VP /…
CSA Level: 1 Hiring Location: Mumbai Department/Group: Operations Business Unit: Telecom & Media Travel Required: No Salary Range: INR X Sub Process: Voice/Non Voice: Messaging Non Voice Grade H2/H1 Reporting To : Team Leader Minimum Eligibility: Age 18 years &…
Debt collector\'s job is to track down people who owe money from overdue bills and negotiate payment. Process Requirement: Voice process Good communication skills Performance & Client Incentives Objection handling skills & Convincing Skills Fixed weekend work offs 24*7 shifts…
Job location : Any location Mumbai/Hyderabad/Bangalore Position : AVP Training Division : BPO Experience : 15 years of leadership experience in BPO Training Job Overview: As the Assistant Vice President (AVP) of Training in our BPO company, you will play…
JD for Sky (Cs & sales) Qualifications HSC / Graduate Freshers HSC / Graduate with more then 6 months of work experience (Voice/ Non Voice). Description External Respond to customer queries regarding plans, inquiries about product and services. Exhibit proper…
JD for Sky (Cs & sales) Qualifications HSC / Graduate Freshers HSC / Graduate with more then 6 months of work experience (Voice/ Non Voice). Description External Respond to customer queries regarding plans, inquiries about product and services. Exhibit proper…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Handling chat and providing resolution to the query and upsell. Products (Broadband/Television/Landline) Process Requirement: Chat Handling Should be able to manager dual concurrency chat window Performance and Sales incentives (Sales amount not to be disclosed) Objection handling skills 24*7 shifts…
Handling chat and providing resolution to the query and upsell. Products (Broadband/Television/Landline) Process Requirement: Chat Handling Should be able to manager dual concurrency chat window Performance and Sales incentives (Sales amount not to be disclosed) Objection handling skills 24*7 shifts…
JD for Sky (Cs & sales) Qualifications HSC / Graduate Freshers HSC / Graduate with more then 6 months of work experience (Voice/ Non Voice). Description External Respond to customer queries regarding plans, inquiries about product and services. Exhibit proper…
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Debt collector\'s job is to track down people who owe money from overdue bills and negotiate payment. Process Requirement: Voice process Good communication skills Performance & Client Incentives Objection handling skills & Convincing Skills Fixed weekend work offs 24*7 shifts…
JD Key responsibilities: To holder of this role is responsible for providing support to the superior in Infrastructure facilities i.e. Identifying, new location or structure, carrying feasibility study in terms of geography, space, power requirements, safety & security, etc and…
We\'re seeking a Director of Digital Marketing to own our Digital and Martech operations, shape their direction and future, lead the team, and drive excellence and ROI across all digital activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead the digital marketing team…
Purpose of the role A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA. Operational Ensure that the computerized records are captured accurately and maintained…
JD for Sky (Cs & sales) Qualifications HSC / Graduate Freshers HSC / Graduate with more then 6 months of work experience (Voice/ Non Voice). Description External Respond to customer queries regarding plans, inquiries about product and services. Exhibit proper…
Operational Responds to queries from customer on calls, provide account/billing information and handle complaints regarding the organization\'s products or services Uses computer application and functions to update data and respond to queries Maintaining confidentiality, verifying information, etc. as described /…
About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Job Type: Customer Service International Non Voice (Chat Process)Shift: Rotational Shift Rotational off /Work from Office Salary: 2.7 LPA to 3.6 LPA (Attractive Incentives) Job Location: Hyderabad BASIC CRITERIA: Excellent Written and Verbal Communication skills and Customer Support Skills for…
Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Qualification: Any Arts&Science and Diploma graduates can apply!!! Role Description: Roles & Responsibilities (Indicative not exhaustive) \xef\x82\xb7 Processing and data entry for routine…
Handling chat and providing resolution to the query and upsell. Products (Broadband/Television/Landline) Process Requirement: Chat Handling Should be able to manager dual concurrency chat window Performance and Sales incentives (Sales amount not to be disclosed) Objection handling skills 24*7 shifts…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
JD for Sky (Cs & sales) Qualifications HSC / Graduate Freshers HSC / Graduate with more then 6 months of work experience (Voice/ Non Voice). Description External Respond to customer queries regarding plans, inquiries about product and services. Exhibit proper…
Debt collector\'s job is to track down people who owe money from overdue bills and negotiate payment. Process Requirement: Voice process Good communication skills Performance & Client Incentives Objection handling skills & Convincing Skills Fixed weekend work offs 24*7 shifts…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Key Performance Indicators Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations. Create &…
Grade E2 GradeDesc Manager Location Offshore ReportingTo SM/DGM Postion Summary Individuals in this role are responsible for end to end management of the project delivery, which includes service delivery processes, production, quality, people practices, customer satisfaction, contractual deliverables, risk management,…
Job Description Director Projects, Human Resources Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver…
Job Title: CSA Grade: H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Qualification: Any Arts&Science and Diploma graduates can apply!!! Role Description: Roles & Responsibilities (Indicative not exhaustive) \xef\x82\xb7 Processing and data entry for routine types of physician…
POSITION PURPOSE: The holder of this role is responsible for effectively handling activities within the facilities function. This includes. assisting the Manager in improving the efficiency of the facilities thus maintaining an environment that is clean, attractive, and functional for…
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior…
Essential Duties and Responsibilities (include but are not limited to): Be a first line of support for client questions during the time of implementation Respond to technical application questions and issues raised by internal customers in support of Operating Level…
Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Qualification: Any Arts&Science and Diploma graduates can apply!!! Role Description: Roles & Responsibilities (Indicative not exhaustive) \xef\x82\xb7 Processing and data entry for routine…
Expert knowledge and Implemented Contact Center, Dialer and Open source platforms on premise and cloud (Fvie9, Livevox, AWS Connect) Expert knowledge in Call / Screen recording solution like NICE and Verint Installed Asterisk based contact center Vicidial and PBX FreePBX…
Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Qualification: Any Arts&Science and Diploma graduates can apply!!! Role Description: Roles & Responsibilities (Indicative not exhaustive) \xef\x82\xb7 Processing and data entry for routine…
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior…
Job Overview will collaborate with department managers on a regular basis and proactively identify future hiring needs. You should also be able to attract candidates using various sources, like social media networks and . Job Description Strategic Planning on meeting…
Job Title: CSA and Senior CSA Grade: H1/H2 Job Category: Associate Function/Department: Operations Reporting to: Team Lead Qualification: Any Arts&Science and Diploma graduates can apply!!! Role Description: Roles & Responsibilities (Indicative not exhaustive) \xef\x82\xb7 Processing and data entry for routine…
Excellent knowledge on client specifics and experience in all types of enrollment & billing transactions * Experience in individual & family enrollment and or Group Enrollment * Perform quality review of claims based on the documentation pr Excellent knowledge on…
Excellent knowledge on client specifics and experience in all types of enrollment & billing transactions * Experience in individual & family enrollment and or Group Enrollment * Perform quality review of claims based on the documentation pr Excellent knowledge on…
Company Name Firstsource POSITION PURPOSE Reporting to the VP Human Resources, the DGM Human Resources is responsible for the overall functioning of the HR department offshore. This role offers thought leadership regarding organizational and peop Company Name Firstsource POSITION PURPOSE…
To price for all upcoming opportunities across verticals and geographies. * To support the stakeholders in preparing customized financial solutions for clients. * To provide in depth analysis on costs, pricing models and projected profitabi To price for all upcoming…
To price for all upcoming opportunities across verticals and geographies. To support the stakeholders in preparing customized financial solutions for clients. To provide in depth analysis on costs, pricing models and projected profitability on deals. To conduct regular analysis on…
Responsibilities In depth Knowledge and Experience in the US Health Care Payer System. 2 3 years of experience in Claims Adjudication. With over 1 year of experience as a supervisor. Proven track record in managing processes, streamlining workflows and excellent…
Description Quality Assurance Activities : 1) Will own the internal audit program and outcomes inclusive of but not limited to Sampling Strategy, Audit Checklist, Audit the Auditor Process, Gage R&R Process, Defect rebuttal process etc. This position will be responsible…
Data Entry Average communication skills Performance Incentives Fixed weekend work offs 24*7 shifts Typing skills: 20 wpm with 90 % accuracy Qualifications Minimum qualification 12th (Age criteria 18+) with minimum 2 years of experience (With all the documents) Any specialization…
Full Stack Developer with 0 1 Years of experience in Microsoft ASP .Net Stack and DB Server with Angular 8 & above or Blazor skills MS Azure cloud development skill Experience with large scale enterprise windows/Web applications deployment using.NET. Development…
Key Responsibilities: Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution Driving Driving the necessary sign off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment,…
Should lead a team of associates and motivate them to achieve the team SLA. Should consistently achieve all SLAs set by the client Manages inventories and stock Provides encouragement to team members, including communicating team goals and identifying areas for…
Job Overview: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by the client through a blend of email and voice responses delivering excellent…
AVP F&A(Corporate accounting) JOB DESCRIPTION : ROLES AND RESPONSIBILITIES : Role entails leading the finance center of excellence which caters as the Global accounting hub at Chennai. Leading the procure to pay activity for the globe thereby integrating the invoices…
Role Overview: As a fast growing company in a thriving industry, supercharging learning and performance is a key enabler for Firstsource to succeed and win in the market. This is a challenging and rewarding opportunity for an accomplished professional to…
Responsibilities: Doing refreshers training whenever required Recording the training quality, hiring quality, training scores Trouble shooting on product related clarifications and ensure team is up to speed on the product related updates Audit the documents based on specifications and guidelines…
Job Description CSA/Sr.CSA Non voice Enrollment Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver…
Job Overview Build product profiles of Medical equipment and implants based on the Manufacturer websites, recalls and GUDID’s. Comprehend the information and based on the product break it under various fields. Responsibilities: Users would be required to complete the literature…
Job Description CSA/Sr.CSA Non voice Enrollment Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver…
Description Internal A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send e mails to existing/new queries on services provided by the client. The Agent will play an integral role…