Job Description

Quality Auditor

Date:

Dec 18, 2025

Location:

Bangalore, KA, IN

Requisition ID:

19027

Description:

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they 'make it happen' for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO(TM) - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Role & Responsibilities:

Conduct quality audits on transactions for energy-related processes (billing, recovery, complaints, etc.), mainly back-office. Ensure all audits are completed within defined timelines and sampling requirements. Assess transactions against quality parameters such as accuracy, communication, process adherence, and compliance. Identify errors, provide detailed feedback, and document corrective actions. Highlight coaching opportunities and support clients with quality inputs. Maintain accurate and up-to-date QA records in designated tools or trackers. Participate in calibration sessions to maintain alignment on audit standards. Report daily and weekly QA performance and highlight recurring error trends. Ensure high accuracy and low variance ( 5%) in audit results compared to client validations. Uphold confidentiality and compliance with client and organizational guidelines.

Educational/Professional Qualifications:

Graduation in any discipline. Understanding QA Process, Auditing, and feedback within a BPO/Contact Centre setup. Experience in Energy / Utilities domain preferred (e.g., E.ON, OVO, Bulb, Octopus Energy). 1- 2 years

Required skills & Competencies:

Proficient in Excel and audit documentation. Strong attention to detail and ability to identify process deviations. Good written and verbal communication skills. Strong understanding of energy operations (billing, tariff, complaints, collections). Knowledge of Excel and QA templates or tools. Ability to follow audit guidelines and deliver consistent results. Strong sense of accountability and ownership for assigned audits. *

? Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.