Job Description

Trainer

Date:

Nov 14, 2025

Location:

Mumbai, IN

Requisition ID:

17986

Description:

Role & Responsibilities:

Deliver in-person and virtual training on U.S. mortgage domains, with a focus on loan origination and underwriting processes Drive learner engagement and positive employee experience, reflected in training yield of the classes Support the training classes in pre-process, process, and on-the-job-training (OJT) phases to drive the achievement and improvement of the metrics such as first pass assessment (FPA) and on-the-job performance 30 days after training Create, design, develop and deliver strong remedial and refresher training plans for trainees' performance and metric improvement Provide feedback and coaching to the trainees and existing employees for their improvement in quality, performance, and training metrics Prepare timely and accurate training reports for training classes Wherever needed, design, develop and conduct assessments for right candidate selection, transition of trainees across the right training milestones and transition to go live Recommend improvements in training/learning design and curriculums based on the inputs such as training success evaluation, learner feedback, and quality scores Suggest training curriculum revision, adding/replacing parts of curriculum using digital learning components, leading speed to proficiency and/or to training time reduction Provide administrative support (communication to stakeholders, daily reports, etc.) for the successful execution of the training plans Keep abreast of new learning technologies, learn and apply them to improve learning practices

Key Performance Indicators:

Facilitates learning solutions, preparing plans according to adult learning theory and providing a high-impact, interactive environment Classroom management, pre-class preparation, post class debrief; coach and deliver feedback to participants; escalate concerns to Training Manager, Human Resources, and employee's direct manager, as warranted Provide live demo on utilizing systems, tools, job aids and quick reference guides to perform day to day processing responsibilities followed by side by sides Ensure the smooth transition and ramp up of all new hires once they are released from the new hire training into production by ensuring OJT is designed, scheduled, and executed Testing and certification of all new hires at completion of training Should assume responsibility for ongoing development, researching training industry standards and best practices, and embracing new technologies

Educational/Professional Qualification:

Bachelor's degree At least 2 years in facilitating in-person and virtual training classes At least 4 years in US mortgage processing operations and underwriting Experience of using online/digital/e-learning alongside classroom training

Required skills:

Training delivery (virtual and in person) Excellent written and oral English communication skills Mentoring, providing feedback and coaching Must be proficient in use of Word, Excel, PowerPoint, and course authoring tools Train-The-Trainer Certification Excellent interpersonal skills Collaborative Consultative Socially confident Creative Analytical Communicative Achievement oriented

Competencies:

Ability to resolve problems quickly and with sound judgment Ability to work independently, as well as follow direction/instruction, as warranted Demonstrated ability to maintain flexibility in a changing environment Ability to multi-task, prioritize, escalate issues, and remain organized * Aptitude to maintain confidentiality as applicable (customer, client, employee information)