Job Description

Sr Manager - Crowd Outreach & Delivery

Date:

Jan 15, 2026

Location:

Hyderabad, IN

Requisition ID:

19493

Description:

"Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they 'make it happen' for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO(TM) - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients."

Job Summary

We are looking for a dynamic

Crowd Outreach (Growth)

professional to build, scale, and manage a high-performing crowd ecosystem to support business growth and delivery execution. The role will focus on crowd acquisition, community building, campaign management, and seamless delivery execution through internal and external crowd channels.

Key Responsibilities
Crowd Building & Outreach
Design and execute crowd outreach strategies to build and scale internal and external crowd communities. Manage multiple crowd ecosystems including: + Internal employee communities
+ External owned crowd
+ External partner and global crowd platforms
Drive feet-on-street and community-based outreach initiatives to expand crowd reach across geographies.
Campaign Design & Management
Plan, design, and execute crowd acquisition and engagement campaigns. Track campaign performance, optimize outreach strategies, and ensure high conversion and retention rates. Collaborate with marketing teams for branding, messaging, and communication strategies.
Delivery & Execution
Own end-to-end delivery execution through crowd-based models. Set up projects, onboard crowd resources, and ensure adherence to quality, timelines, and SLAs. Coordinate with delivery, operations, and quality teams to ensure smooth execution.
Stakeholder & Client Management
Act as the primary point of contact for internal and external stakeholders. Work closely with clients to understand requirements and translate them into scalable crowd solutions. Manage expectations, provide regular updates, and ensure client satisfaction.
Solutioning & Costing
Design scalable crowd-based delivery solutions aligned with business needs. Prepare cost models, pricing frameworks, and effort estimations for crowd-led engagements. Support pre-sales and growth initiatives with solutioning inputs.
Team & Vendor Management
Build and manage outreach, operations, and crowd management teams. Manage freelancers, vendors, and partner crowd ecosystems. Drive performance, productivity, and engagement across teams.
Key Skills & Competencies
Strong experience in

crowd platforms, gig economy, freelancer management, or crowd-based delivery models

Proven expertise in

crowd outreach, community building, and campaign management

Excellent

stakeholder and client management

skills Strong

solutioning, costing, and project setup

experience Hands-on experience with

feet-on-street outreach and field activation models

Leadership skills with experience in

team building and people management

Strong analytical, communication, and execution skills
Preferred Background
Experience in

BPO, platform-led services, digital operations, or crowd-based delivery organizations

Exposure to

global crowd platforms and partner ecosystems

Prior experience in

growth, marketing, or delivery roles

with crowd dependency. *

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Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.