Job Description

L2/L3 Network Engineer

• Performs service fulfillment for request on network services

• Own and drive incident resolution

• Own and drive root cause identification and permanent resolution of network issues

• Perform moderate to complex network changes

• Performs on call support during after business hour and weekend on a rotational basis

Candidate Specifications:
Minimum Educational Level
Diploma in Computer Science/Information Technology or equivalent.
Professional / Special Qualification

• CCNA is preferred.

• ITIL certification is preferred

*Candidate without certifications but able to demonstrate exceptional level of knowledge and skills with proven track record may be considered.
Pre-Requisite
Minimum 5-8 years of experience working in large Network Operations (
500 devices) environment within FSI hold a Level 2 engineer role or similar
Intermediate to Expert Cisco Systems/Palto Alto networking knowledge and experience. Example: Routers and Switches/ Firewalls
o Intermediate to expert knowledge on OSPF, BGP and EIGRP - Route manipulation and troubleshooting.
o Switching, STP/VTP knowledge; troubleshooting
o Hands-on experience/knowledge on IOS-XE devices.
o Voice packet flow
Advanced Internetworking knowledge and experience.
o Example: TCP/IP, Traceroute, OSI 7 Layers
o Analyzing Packet capture/wire shark output
Cisco Wireless and ISE - Good to have
o Troubleshooting incidents.
o Knowledge on policy implementation (Authentication/Authorization)/TACACS
Has experience working with enterprise class Network Management tools
o Network Management System
o Network Performance System
o Packet Capture Technology
Has experience working with enterprise class Ticketing System
Preferred (Advantage)
Candidate with experience supporting data network in a Telecommunication company network a plus.
Others
Process oriented
Highly self-driven and thrive with minimum supervisor
Able to operate well in an environment where teamwork is critical.
Good at handling stress and critical/difficult situation
Good Telephony Skills
Good spoken, written English. Other languages a plus
Familiar with Microsoft Office Products, IE- Outlook, Excel, Word, etc.
Working Hours
Incumbent will rotate through the shifts based on business requirements

Skills Required