Job Description

Senior Analyst - Quality

Date:

Oct 7, 2025

Location:

Chennai, IN

Requisition ID:

17916

Description:

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities:

Conduct Quality Control (QC) audits of underwriter files, ensuring alignment with product guidelines and internal standards. Provide real-time feedback to underwriters on audit findings to support continuous improvement. Organize and conduct weekly review sessions with underwriters to share overall QC results, trends, and areas of opportunity. Perform QC checks on a minimum of 5% of the overall underwriting production volume. Maintain a quality target of 97% accuracy in all QC evaluations. Document and track findings and support leadership with actionable insights and recommendations. Collaborate with the training and underwriting teams to drive process improvements and close quality gaps. Stay updated on all underwriting product requirements and ensure audits reflect current policies. Participate in calibration sessions and contribute to refining quality standards.

Required Qualifications and Skills:

Minimum 3-4 years of experience in live, end-to-end underwriting across various products. At least 1 year of experience in a Quality Analyst or QC role within underwriting operations. Strong understanding of underwriting guidelines, risk assessment, and documentation standards. Exceptional attention to detail with a commitment to accuracy and compliance. Excellent verbal and written communication skills to deliver effective feedback. Proficient in using Excel, QA tracking tools, and underwriting platforms. Self-motivated and able to work independently in a fast-paced environment. Ability to analyze data and present findings clearly and effectively.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses