Act as the first point of contact for customer service inquiries. Schedule and assign service calls to field engineers/technicians. Track service requests and ensure timely completion. Maintain service records, reports, and customer databases. Coordinate spare parts availability with inventory/warehouse teams.…
Assist the sales team in managing customer accounts and inquiries. Prepare and send quotations, proposals, and sales documents. Coordinate with production, service, and logistics teams for order execution. Maintain sales records, databases, and prepare reports for management. Follow up with…
Design and develop electrical circuits, panels, and wiring diagrams for laser machinery. Assemble and wire control panels, drive systems, and electronic components as per design specifications. Perform electrical testing and inspection of laser machines before dispatch. Coordinate with the design…
Identify potential customers and generate leads through cold calling, online platforms, and industrial visits. Present and promote laser machines (CO2, Fiber, CNC based systems, etc.) to prospective clients. Conduct product demonstrations, trials, and factory visits to showcase machine features and…