Epicenter Technologies Pvt. Ltd Epicenter is a leading provider of Business Process Management Solutions, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house
Team Lead Insurance (Back Office / Email Complaints) Location: Mumbai Working Days: 6 days (Day Shift) Age Criteria: 25 40 Qualification: Graduate Role Overview We are looking for an experienced Team Lead to manage a group of agents handling insurance…
Role & Responsibilities: Manage and lead a team of non voice agents to achieve daily, weekly, and monthly performance targets Monitor team performance and provide timely feedback and coaching Ensure adherence to process SLAs, quality benchmarks, and compliance requirements Handle…
Role & Responsibilities: Conduct new hire (induction) training sessions. Provide refresher training for existing employees. Conduct client specific process training, including systems, scripts, quality guidelines, and KPIs. Assess trainees through quizzes, role plays, mock calls, and final certification. Support trainees…
Responsibilities: Interpret data and present reports/ Analysis and dashboard, Expert in advance excel to automate the given data to prepare Reports Must have skills: Should have strong experience in Advance excel, SQL,VBA, Power BI Applicant should be graduate Good communication…
We’re Hiring – Recruiters Location: Bhayandar, Mumbai Working Days: 6 days/week (Sunday Off) We’re looking for passionate Recruiters who can handle end to end hiring. Key Responsibilities: Strong in vendor management Sourcing & screening candidates Using job portals like Shine,…
Software Developer Age: 22 33 year Qualification: BE or MCA / Must be a Graduate Responsibilities: Coding, developing and testing software application. Experience: Should have at least 2 to 5 years of experience in software development Must have 2 years…
Key Responsibilities: Perform end to end KYC checks including ID verification, address verification, and risk profiling. Review and validate documents such as PAN, Aadhaar, passports, bank statements, utility bills, etc. Conduct AML screening through databases and watchlists (e.g., sanctions lists,…
Key Responsibilities: Handle end to end bulk recruitment for various roles (e.g., customer service, delivery executives, sales associates, warehouse staff). Source candidates using multiple channels (job portals, social media, references, walk ins, campus drives). Conduct telephonic and face to face…