Job Description

Team Lead - Insurance (Back-Office / Email Complaints)

Location: Mumbai

Working Days: 6 days (Day Shift)

Age Criteria: 25-40

Qualification: Graduate

Role Overview

We are looking for an experienced Team Lead to manage a group of agents handling insurance related complaints through emails and calls. The person should have strong leadership, coaching, and process-improvement skills.

Key Responsibilities

? Lead and supervise a team of agents managing insurance complaints via email & phone. ? Guide, coach, and train the team to write professional and error-free emails. ? Monitor and track team performance and quality metrics. ? Identify gaps, streamline processes, and suggest improvements to clients. ? Maintain a dynamic and proactive approach to ensure customer satisfaction.

Requirements

? Graduate with 2+ years' experience as a Team Lead in back-office / email complaint handling. ? Strong communication, coaching, and process-management skills. ? Ability to handle escalations, track performance, and drive process improvements.
Job Type: Full-time

Pay: ₹350,000.00 - ₹450,000.00 per year

Benefits:

Commuter assistance Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 8080980786