Job Description

Assistant Manager - IT (Desktop & Help Desk Support)

Location:

Mumbai

Experience:

5-8 years

Age:

25-30 years

Share your CV at

8080980786

or email at

sharmeen.shaikh@epicentertechnology.com

About the Role:

We are looking for an

Assistant Manager - IT

to lead our Desktop and Help Desk Support team. The role involves ensuring timely issue resolution, smooth IT operations, and excellent end-user experience. You'll coordinate with vendors, infrastructure teams, and end-users while driving service quality and process improvements.

Key Responsibilities:

Lead and manage the Desktop & Help Desk Support teams. Monitor tickets, SLAs, and asset management. Ensure IT policy compliance and handle vendor escalations. Oversee installation and maintenance of end-user systems. Conduct team reviews, training, and process improvements. Support IT onboarding/offboarding activities. Prepare reports and provide after-hours support when required.

Technical Skills:

Strong knowledge of

Windows OS

,

Microsoft 365

, and end-user device management. Hands-on experience with

ITSM tools

(ServiceNow, ManageEngine, etc.). Understanding of

ITIL framework

and service management best practices.

Qualifications & Experience:

Bachelor's degree in

IT, Computer Science, or Electronics

. 5-8 years of IT support experience, with at least 2 years in a supervisory role. Excellent communication, leadership, and problem-solving skills. Experience managing vendors and implementing IT service standards. ITIL certification preferred.

Why Join Us:

Opportunity to lead IT operations in a dynamic environment. Exposure to enterprise-level infrastructure and process improvement initiatives. Collaborative culture focused on growth and innovation.
Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person