Key Responsibilities Handle inbound and outbound patient calls with professionalism and empathy. Address patient queries and provide accurate information on appointments and services. Record all call details and updates in the healthcare system. Coordinate with internal teams for timely follow…
Key Responsibilities Handle inbound and outbound patient calls with professionalism and empathy. Address patient queries and provide accurate information on appointments and services. Record all call details and updates in the healthcare system. Coordinate with internal teams for timely follow…
Key Responsibilities: Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services. Communicate with professionalism, empathy, and clarity to address patient queries and concerns. Provide accurate information regarding appointments, medical services,…
About Ecorgy Solutions Ecorgy Solutions is a rapidly growing healthcare BPO organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high impact administrative and…
Responsibilities: Review and update clinical documentation based on clinician updates (Voice notes, Cheat sheets, messages). Ensure all tagged messages are addressed and appropriate actions are taken. Conduct quality checks and review OASIS reports following the established audit protocol. Identify gaps,…
Role Overview: As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability…
Role Overview: As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability…
About Ecorgy Solutions: Ecorgy Solutions is a rapidly growing healthcare backend process organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high impact administrative…
Key Responsibilities: Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services. Communicate with professionalism, empathy, and clarity to address patient queries and concerns. Provide accurate information regarding appointments, medical services,…
Responsibilities: Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards. Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance. Team Collaboration: Collaborate with…
About Ecorgy Solutions Ecorgy Solutions is a rapidly growing healthcare organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high impact administrative and clinical…