Job Description

Role Overview:

As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, night-shift environment.

Key Responsibilities:

Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services. Communicate with professionalism, empathy, and clarity to address patient queries and concerns. Provide accurate information regarding appointments, medical services, and follow-up procedures. Build strong relationships with patients by actively listening and offering effective solutions. Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns. Consistently meet or exceed service quality standards and performance benchmarks.

Skills & Qualifications:

Any graduate degree (No standing arrears) 0 to 8 years of experience in an international voice process or handling international clients. Excellent English communication skills (Mandatory) Good computer skills (MS Excel, Word, Typing Speed) Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location). Immediate joiners preferred. Candidates residing in or near Trivandrum will be given priority. Age - Below 35
For more information, please visit our website: www.ecorgysolutions.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Application Deadline: 22/08/2025