Job Description

Key Responsibilities:

Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services. Communicate with professionalism, empathy, and clarity to address patient queries and concerns. Provide accurate information regarding appointments, medical services, and follow-up procedures. Build strong relationships with patients by actively listening and offering effective solutions. Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns. Log all interactions and updates accurately in the healthcare system. Consistently meet or exceed service quality standards and performance benchmarks.

Qualifications:

Any graduate degree -

Mandatory

1 to 10 years of experience in an international voice process, preferably in healthcare process. Excellent English communication skills - Mandatory Good computer skills (MS Excel, Word, Typing Speed) Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).

Immediate joiners preferred.

Candidates residing in or near Trivandrum will be given priority.

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Your current location. How many years of experience do you have in US/UK or Australian Voice process? We're looking to fill this role urgently. Would you be able to start immediately? If not, please mention the number of days you would need to join. Are you willing to work from our office in Elippode, Trivandrum, from 10:30 PM to 7:30 AM?
Work Location: In person