Job Description

Role Overview:

As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, night-shift environment.

Key Responsibilities:

Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services. Communicate with professionalism, empathy, and clarity to address patient queries and concerns. Provide accurate information regarding appointments, medical services, and follow-up procedures. Build strong relationships with patients by actively listening and offering effective solutions. Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns. Consistently meet or exceed service quality standards and performance benchmarks.

Skills & Qualifications:

Any graduate degree (No standing arrears) 0 to 8 years of experience in an international voice process or handling international clients. Excellent English communication skills (Mandatory) Good computer skills (MS Excel, Word, Typing Speed) Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location). Immediate joiners preferred. Candidates located in Trivandrum are preferred Age - Below 35
If you meet the above criteria, please

Walk In for the Interview.

Date - 23rd August 2025 (Saturday)

Time - 10:00 AM to 2:00 PM

Venue -

ECORGY SOLUTIONS PVT LTD
TC 41/2415, Elippode, Valiyavila,
Thiruvananthapuram, 695006.

Location Map - https://maps.app.goo.gl/mcvL8QVW7DGVZNkv7

Please carry a copy of resume.

For more information, please visit our website: www.ecorgysolutions.com

Job Types: Full-time, Permanent, Fresher

Pay: ?17,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

How many years of International voice process experience you hold? What is your level of proficiency in English communication (speaking, reading, and writing)?
Excellent - Can speak, read, and write fluently and confidently
Good - Can communicate clearly with minor errors
Average - Can manage basic communication but with limitations

Are you willing to work regular night shifts (9:30 PM to 6:30 AM) from our office location in Ellipode, Trivandrum? We must fill this position urgently. Are you available to start immediately? Are you located in Trivandrum or at commutable distance?
Work Location: In person

Application Deadline: 22/08/2025