Handle inbound and outbound patient calls with professionalism and empathy.
Address patient queries and provide accurate information on appointments and services.
Record all call details and updates in the healthcare system.
Coordinate with internal teams for timely follow-ups and issue resolution.
Maintain service quality standards and meet performance targets.
Qualifications
Mandatory: Any graduate degree.
1-8 years of experience in an international voice process; healthcare experience preferred.
Mandatory: Excellent English communication skills.
Proficiency in MS Excel, Word, and typing.
Willingness to work regular night shifts (9:30 PM to 6:30 AM) from our Trivandrum office (Ellipode).
Immediate joiners preferred.
Candidates residing in or near Trivandrum will be given priority.
Salary - 20K to 40K
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Provident Fund
Application Question(s):
Your current location.
How many years of experience do you have in US/UK or Australian Voice process?
We're looking to fill this role urgently. Would you be able to start immediately? If not, please mention the number of days you would need to join.
Are you willing to work from our office in Elippode, Trivandrum, from 10:30 PM to 7:30 AM?
Work Location: In person
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