Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services.
Communicate with professionalism, empathy, and clarity to address patient queries and concerns.
Provide accurate information regarding appointments, medical services, and follow-up procedures.
Build strong relationships with patients by actively listening and offering effective solutions.
Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns.
Log all interactions and updates accurately in the healthcare system.
Consistently meet or exceed service quality standards and performance benchmarks.
Qualifications:
Any graduate degree (No standing arrears)
1 to 10 years of experience in an international voice process.
Excellent English communication skills.
Good computer skills (MS Excel, Word, Typing Speed)
Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).
Immediate joiners preferred.
Candidates residing in or near Trivandrum will be given priority.
Why Join Ecorgy Solutions
At Ecorgy Solutions, we believe that our people are our greatest strength. As a valued team member, you will have access to:
Provident Fund (EPF), ESI or Group Mediclaim coverage after six months and Gratuity.
Performance based rewards and recognition
Structured training and professional development programs
Internal mentorship and leadership grooming initiatives
Participation in company-sponsored wellness, cultural, and sporting activities
Opportunities for career growth and long-term advancement
Send your resume to careers@ecorgysolutions.com
Call/Whatsapp : 90611 61927
Visit : www.ecorgysolutions.com/careers to explore more opportunities.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Application Question(s):
Are you located in Trivandrum or nearby districts
We're looking to fill this role urgently. Would you be able to start immediately If not, please mention the number of days you would need to join.
Are you willing to work from our office in Elippode, Trivandrum, from 9:30 PM to 6:30 AM, Monday to Friday
How many years experience you have in handling international(US/UK/Australian) customers
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.