A Guest Relation Executive in a service company is responsible for ensuring guests have a positive and memorable experience by acting as a primary point of contact, addressing their needs, and resolving any issues. Key duties include welcoming guests, assisting…
Customer interaction: Greet customers, listen to their vehicle issues, and record service needs accurately. Coordination: Act as the link between customers and technicians, coordinating work and parts needed for repairs. Estimates and billing: Explain repair estimates, costs, and timelines to…
Job Summary: As a Customer Relationship Executive (CRE) in the automobile industry, you will be responsible for establishing and maintaining positive relationships with customers, ensuring their needs are met, and promoting brand loyalty. You will serve as a bridge between…
Responsibilities Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop off to final vehicle delivery, by maintaining open communication…
Establish and maintain positive relationships with existing customers. Provide prompt, efficient, and satisfactory responses to customer inquiries. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyse customer data to identify patterns and insights;…
Customer Interaction: Greet customers, assess their vehicle repair needs, and provide detailed explanations of the repair process Estimates: Create detailed repair estimates, including labor and parts costs, and communicate these to customers and insurance adjusters as needed Insurance Coordination: Work…
Sells and delivers a minimum number of vehicles per month. Writes complete sales orders and processes paperwork in accordance with dealership policies. Utilizes dealership sales control and follow up systems. Attends product and sales training courses as requested by sales…
Leading and managing the service department, ensuring efficient service delivery and customer satisfaction. Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions. Developing and implementing service strategies to enhance customer experience and meet service objectives.…
Leading and managing the service department, ensuring efficient service delivery and customer satisfaction. Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions. Developing and implementing service strategies to enhance customer experience and meet service objectives.…
Diagnose mechanical and electrical issues using diagnostic tools and test equipment. Perform routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks. Conduct repairs on engines, transmissions, steering, suspension, brakes, air conditioning, and other vehicle systems.…
A warranty incharge manages warranty claims and spare parts, and is responsible for making major warranty decisions. Manage and monitor warranty processes, claims, and daily warranty operations. Analyze warranty claims and data to determine their accuracy and validity. Manage warranty…
Greeting customers and directing them to available mechanics Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs Using your knowledge of our products and services to sell or provide in depth information about available parts and service…
Company Description APCO HYUNDAI is an exclusive dealership of globally renowned Hyundai Passenger Cars with fully integrated 3 S facilities in North Kerala. As part of the APCO GROUP, we offer peerless customer service and a wide range of Hyundai…