Job Description

A Guest Relation Executive in a service company is responsible for ensuring guests have a positive and memorable experience by acting as a primary point of contact, addressing their needs, and resolving any issues. Key duties include welcoming guests, assisting with inquiries, managing check-in/check-out, coordinating with other departments, and building rapport to foster loyalty. Qualifications typically include strong communication, problem-solving, and interpersonal skills, with a background in hospitality or customer service being highly beneficial. Core responsibilities

Guest interaction:

Greet guests, respond to inquiries, and provide information about services and amenities.

Problem resolution:

Address guest complaints and concerns promptly, escalating to management when necessary.

Special assistance:

Attend to VIP guests and assist with tasks like confirming travel arrangements or taking messages.

Service coordination:

Work with other departments to ensure a seamless experience for guests.

Guest satisfaction:

Proactively anticipate guest needs and implement strategies to enhance satisfaction and loyalty.

Administrative tasks:

Prepare welcome folders, maintain guest records, and log daily information.
Required skills and qualifications

Experience:

Previous experience in guest relations or a similar customer-facing role, preferably in the hospitality industry.

Skills:

Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Professional and customer-oriented attitude. Organizational and time-management skills.
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Education:

A degree in Hospitality Management or a related field is often preferred.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person