JOB DESCRIPTION GENERAL FUNCTION: · Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. · By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial…
Job profile: Coordinate with the bank to resolve ATM related issues such as carpentry work, electrical breakdowns, and asset failures including AC units, UPS, and CCTV cameras, with the support of vendors. Obtain cost approvals from the bank and keep…
Duties and Responsibilities: Effectively communicate delinquent balances with internal and external customers. (Exceptional English language skills vocal/written is a MUST – needs to be precise and clearly understandable.) Resolve customer disputes concerning billing and order entry errors. Research accounts prepare…
Job description: Customer Service Representative Handle customer interactions via voice (inbound/outbound calls) and non voice channels (email, chat, data entry, ticketing systems). Resolve issues and respond to customer inquiries within defined service levels. Follow process workflows, SOPs, and quality standards…
Job Description Handling backend ATM operations (international client). Preparing work orders. Need to coordinate with the technician who visits the site and branch. Check the data sent by the technician. After screening , need to inform if there are any…
Job Description Handling backend ATM operations (international client). Preparing work orders. Need to coordinate with the technician who visits the site and branch. Check the data sent by the technician. After screening , need to inform if there are any…
JOB DESCRIPTION GENERAL FUNCTION: · Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. · By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial…
Customer Service Representative Handle customer interactions via voice (inbound/outbound calls). Resolve issues and respond to customer inquiries within defined service levels. Follow process workflows, SOPs, and quality standards to ensure compliance and efficiency. Escalate unresolved issues to appropriate internal teams…
Job Description Handling backend ATM operations (international client). Preparing work orders. Need to coordinate with the technician who visits the site and branch. Check the data sent by the technician. After screening , need to inform if there are any…
Key Responsibilities: Handle customer interactions via voice (inbound/outbound calls) and non voice channels (email, chat, data entry, ticketing systems). Accurately process transactions, resolve issues, and respond to customer inquiries within defined service levels. Follow process workflows, SOPs, and quality standards…
Job Description Handling backend ATM operations (international client). Preparing work orders. Need to coordinate with the technician who visits the site and branch. Check the data sent by the technician. After screening , need to inform if there are any…
Key Responsibilities: ATM Application Management. Responsible for monitoring the Transactions of the ATM machine. Troubleshoot software related problem of ATM machine. Research & analysis of incident. Addition, Deletion & Update of ATM machines and card Configuration. Coordinate with developer team…
Account Executive Offshore Service Key Responsibilities: Manage and record daily financial transactions including accounts payable and receivable Coordinate with offshore teams to ensure timely and accurate delivery of services Communicate with clients via email, phone, or virtual meetings to understand…
Job Description: Working for First level Maintenance for ATM Dispatch the First Level Maintenance calls to the concerned Field Engineers(Custodians) to make machine operational. Taking follow ups on pending calls & closures. Handling all kinds of queries (Customer/Bank), escalation calls…