Job Description

JOB DESCRIPTION

GENERAL FUNCTION:

Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service.

By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.

Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handles customer interactions in a professional, courteous manner.

Provides accurate information to the customer. Explains products and policies so the customer can understand.

Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.

Directs Treasury Management product and service requests to the CSC Implementations Specialists.

Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school education or equivalent.

Minimum two (2) years of previous customer service or commercial experience preferred.

Experience in

International voice process

is preferred.

Excellent telephone communication skills are essential.

Must be able, and willing to learn about Bank products and services.

Good problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

Provident Fund
Experience:

International voice process: 2 years (Required)
Language:

English (Required)
Work Location: In person