Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. The Engineering Manager will provide overall, long-term coordination and management to company technical projects from initiation through delivery for new and existing customers. Establish effective communication with managers across technical and non-technical departments in order to identify key plan tasks and due dates. This role will be involved in planning and managing project schedule and budget, and ensuring technical projects follow plans, remain on schedule and within budget. This key role requires working directly with customers and internal teams, while maintaining professionalism and decorum as a leading representative of the Iron Mountain InSight team. Essential Job Functions: Collaborate with leaders at various levels to ensure technical project management- related activities support the strategic objectives of the company Responsible for planning and delivering successful InSight solutions and seamlessly transitioning the customer to account management and L3 support teams. Leads a team of assigned technical resources through the InSight Implementation / Onboarding Process, including customer requirements, solution design, solution development, and testing activities. Analyze, plan and develop requirements and standards in reference to scheduled project Hosts and leads technical requirement gathering sessions with internal and external participants Contribute actively to the development of tools and enhancements to standardize and automate processes and procedures for onboarding customers. Analyzes and resolves issues. Escalates issues to senior management when required. Supports and promotes Iron Mountain core values. Responsibility and Authority: Responsible for reporting on all ongoing implementations of InSight project to executive management; including risk management Responsible for the timely and successful implementation of InSight projects. Responsible for training newly hired team members. Responsible for identifying, resolving, and when necessary, escalating any issues that may be impeding the success of the project. Hiring & Human capital management for team members across experience range from College Graduates to lateral senior team members Manage through collaboration and influence with various engineering, operations & implementation teams and resolve conflicts Category: gja\_Information Technology Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0042445X