Job Description

What you need to know

Candidate profile (text) - Default language We are looking for people-centric leaders who are excited about leading and inspiring high performing teams to build value driven digital products for our customers.

We are transforming a global iconic brand, which in itself is breath-taking, with direct impact on each of the millions of customers visiting us in both stores and via digital touchpoints, all over the world, every day. We have set out to change almost everything and we need to change now! You, want to be part of that change and are motivated not only by the process, but can work towards tangible goals and business outcomes.

The Ventures and Services domain within Group Digital covers the wide range of experiences and platforms around B2B, Food, Sustainability, Customer Service and Remote Sales. This includes customer and co-worker experiences that we create with resources inside and outside your own control. It includes all channels and everything from customer facing channels down to operational platforms that keep our company running.

The Customer Support, Returns, and Remote Selling Digital team is about building solutions for better customer support to our customers before, during and after their purchase. We build and operate solutions that enable our 12000+ Customer Support Center co-workers to meet customers over messaging channels, chat, video, phone and email every day. We are also building solutions that allow more and more customers to help themselves through self-service solutions, and customer support solutions for our store co-workers. With more self-service and better and more efficient co-worker solutions we want our customer support to be not only about support, but more and more about the customer conversations that truly matter e.g. helping customers realize their home furnishing dreams with IKEA.

We work cross-functionally, and you will collaborate with others in the engineering network to achieve our common goals.

We Prefer

• Formal qualifications in computer science or any engineering equivalent
• Minimum 12 years of experience as software engineer or similar
• Experienced in building empowered product engineering teams together with product and data capabilities
• Experience in working in an Agile and DevOps working set-up
• Experience as a manager of software engineering teams and strong leadership skills along with leading in change

WORDS FROM THE TEAM

Dear fellow Engineering Manager,

You are applying to join a fun and high aiming team lead by a trusting, forward leaning manager. Part of our every day is building autonomous teams inspired by the DevOps culture. We are adding lots of value for our customers in their meetings with IKEA.

When you visit our website (IKEA.com) and read about our culture and values it strikes a core with you.
Your energy is generated by leading and developing people. Through your previous experience you know how to build and grow agile software development teams, as well as an engineering culture allowing continuous learning through mistakes and innovation. Since you lead by example, you are a passionate coder and have hands-on experience from building and improving products. Recently in your career you have shifted your focus to leading, coaching, motivating and developing teams and team members.

You are curious, and not afraid of pushing your skills and building trust by sharing knowledge and mistakes. You see an ever-changing environment as a constant flow of opportunities and learning.

You will be the line manager for a team of Engineers with responsibility for the people processes such as recruitment, performance, competence, career development, health and wellbeing of your co-workers.

Key responsibilities (title) What you\'ll be doing day to day

Key responsibilities (text) \xe2\x80\xa2 Accountable for one or multiple products in terms of the efficiency, quality, and effective implementation and service operations of the technical deliverables that support the overarching product owner\'s roadmap

• Work closely with the assigned product owners and all groups within Group Digital organization in order to deliver the assigned digital products and services
• Lead and organize a team of engineers following agile and DevOps principles to implement, evolve, support and own the software and system components to Group Digital quality standards
• Lead, inspire, motivate a multi-discipline software product team
• Responsible for recruitment, performance, competence and career development of individuals in the team
• Help build a digital mindset and an engineering culture that is accountability and results orientated.
• Encourage the team to continuously improve processes
• Manage all technical resources and capacity plans within budget and time frame

WHAT IS THE ICING ON THE CAKE?

You will be a part of a great culture as well as our vision \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d - for retail customers, but also for our co-workers and our suppliers. You will work and thrive in a truly people and planet positive work environment.
Some of the perks that we offer:
- A workplace where you can be yourself
- Equal pay (Our salaries are set independently of race, gender, age or other individual characteristics)
- Continuous learning on the job as well as structured trainings and platforms
- Co-worker discount
- World\'s greatest colleagues
And much more\xe2\x80\xa6

Team vision ( title) Together as a team

Team vision (text) At Group Digital, we set the digital agenda to enable IKEA to become the world\xc2\xb4s leading multichannel home and work furnishing company. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.

IKEA