Job Description

about the role Team Manager - MSDM is responsible for Excellence in team management is achieved when the leader of a team delivers the required results through the team, as per the business requirements. This requires managing the team in a professional way, recognizing the value and individuality of the people, whilst delivering results in a complex changing environment, constantly adapting to new requirements and customer needs. Acting as a team advocate when dealing both internally and externally. He\'s directly responsible for the day to day management, operations, administration and development of the team in accordance with global and local policies, processes, and procedures, in order to meet functional management objectives. From time to time it may be necessary for the manager to support the team in their own projects/ assignment. This will be determined by the size of their team, projects available and in discussion with the MSDM / PM Head. key accountabilities key result / decision areas (outcomes) Project & Delivery Management operations Ensure that the scope managed by the team achieve or exceed the set targets Review the dashboards and the forecast to achieve proactively the required performance. Using appropriate quality management techniques, ensure CSAT targets are met. Implement corrective action techniques as appropriate. Capability Management Identify & build capabilities within APM & acceprate adoption of new products capabilities across MSC Governance Drive govenrnance for all inititaves at India MSC & track to meet IBO transformation commitment/savings Quality Management Ensuring that quality is planned into the assigned scope and that there are the necessary mechanisms in place to measure performance. Particular emphasis to be focused on Project Health Checks, Project Reviews and Project Audits in line with company requirements. Reporting quality outcomes and recommending and driving continuous improvement. People Development and Skills & Competencies Manangement Ensuring that team members regularly conduct a self-assessment in line with company requirements and taking the necessary actions to address skill/competency gaps and career planning initiatives.Proactively develop a performing team for the future Service Management Ability to provide quality of solutions to Customers and effective HOTO for all Services Knowledge Management Championing all KM initiatives and ensuring team buy in Promotes and coordinates technical knowledge harvesting within the organization Training & Development Identify, record, plan and administer the training requirements of the team Resource Management Allocating appropriate resources to Projects/ scope and forecasting resource requirements to management. Supporting the PM Head with recruitment activities. Resource management: Hiring, turn-over, training & career path management Matrix Management build & nurture transversal relationship across the Organization to foster collaborative environment People Management - Mentoring & Coaching Develop and implement initiatives to maintain team\'s morale and motivation. Provide a mentoring and coaching service to team members as necessary to support their growth and development within the business Business Performance Deliver the performance KPIs as defined by the business Productivity & Efficiency - Methodology & Standards Ensuring that Synergy methodology is applied to all projects in a consistent and comprehensive manner, commensurate with the requirements of the projects. Efficient resource management with an eye on productivity & cost employing Agile, PMI standards Managing & Comminicating Change Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements Continual Improvement Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions. Identifying and implementing a range of continuous improvement initiatives to enhance business performance and increase quality Business Performance and objectives Management Setting, monitoring, and reporting against individual team member goals and objectives. Creating Individual Development Plans with team members. Creates and executes development plans and revises as appropriate to meet changing needs and requirements. Outstanding Customer Experience Proactively anticipate customer\'s requirements, deliver to meet or exceed expectations Compliance & Adherence Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards. Escalation Management & Problem Resolution Assisting team members with problem resolution and acting as the first escalation point for the scope assigned to their team members. Manage escalations for all technical & procedural issues on change requests. Sales / Pre-sales Interlocks Direct involvement with sales during BID / RFP phase. Key stakeholder to give Go no Go on the APM deliverables. Solution Review & Validation authority for APM\'s about you knowledge and abilities Experience in manageing multiple multi product projects and - Ability to engage and partner with customer and internal staff as required. Strong Project Management Experience Project management methodologies and tools Consulting mindset to identify transformation oppertunitied within process & propose automation Excellent customer delivery & customer experience skills/mindset Excellent leadership & interpersonal skills Exemplary people and change management skills Ability to build relationships with peer and management levels both with clients and the company management Good time management, organizational and communication skills Ability to work under pressure and deal with multiple tasks. Proactive, self motivated Experienced in effective problem solving techniques with ability to resolve individually or through facilitating a team of appropriate experts. Operational and Financial Excellence Innovation & Design thinking approach Effective written and oral communication with the ability to tailor the approach Understanding and keeping the customer\'s or client\'s needs continually in mind when taking actions or making decisions additional information education, qualifications, and certifications Degree in business, science (or other relevant area), or equivalent relevant experience. Project Management Certification/Knowledge such as PMI PMP or APM PRINCE2 Practitioner. Experienced in the application of Synergy project management methodology to provide consistency of delivery and quality experience Principles, methods and techniques for the effective management of projects 10 to 12+ years of work demonstrated competence in a project management delivery role and international telecoms/IT environment with more than 5 years of people management experience. department Global Delivery & Operations L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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