about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix)…
about the role 1. Manage Emails and incoming incidents from Global customers. 2. Identify different cases related to SS7 (SMS, link issues, SAI/UL) . 3. Identify and managed basic cases like link issues, SMS and SAI/UL transiting on our STP.…
about the role Customer ticket acknowledgement (responsive mode) Analysis of the customer's request by describing the incident in coherence with the elements of the contract Evaluate the importance of the incident to the customer and assigning the processing priority. Record…
about the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks: Act as point of entry for all inbound first…
about the role Experience: 3 5 years Role Summary Own end to end delivery of complex Pega initiatives in a telecom context. Drive requirement definition, solution design, policy implementation and liaise across business and IT to ensure on time, high…
about the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks: Act as point of entry for all inbound first…
about the role Primary responsibility is to provide Tier 2 network security support of Firewall/Proxy/LB environments supporting multiple customers. This position interfaces with external clients and is highly visible. Responsible for general architecture, initial configurations and subsequent management of one…
about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix)…
about the role Represent and champion Customer within Orange Business Services and be Orange's ambassador within customer's organization Fully understanding the nature of the Customer's business and the applications they operate over the Orange's network. To define a future state…
about the role Represent and champion Customer within Orange Business Services and be Orange's ambassador within customer's organization Fully understanding the nature of the Customer's business and the applications they operate over the Orange's network. To define a future state…
about the role The Order to Cash Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows. Key Result Areas: Produce on a monthly basis the invoices according…
about the role The Order to Cash Sr. Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows. Key Result Areas: During the run phase the Senior OTC…
about the role The Order to Cash Sr. Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows. Key Result Areas: During the run phase the Senior OTC…
about the role Lead the future of Data & AI architecture your playground awaits! Your daily missions You lead the Data & AI architecture strategy to support business objectives and drive innovation. You manage and develop a team of Data…
about the role To provide level 2 support on network , SDWAN, Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree…
about the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree or Diploma in Electronics/Computers or science required.…
about the role Handling escalated tickets for IP related failures. Contacting vendors and following up until failure resolution. Timely and High Quality handling of all support Requests. Use all forms of training provided by Equant to keep up to date…
about the role We are looking for an experienced Monitoring and Observability System Architect to join our team, and onboard in the NewCo program, an exciting project to enhance Orange Business operational efficiency and customer experience, by delivering a greenfield…
about the role The eLDM is responsible of validating the order with the local customer in the local language by performing local site validation within the Provisioning system (SESAM) which includes contact with the local customer. eLDM is responsible of…
about the role The eLDM is responsible of validating the order with the local customer in the local language by performing local site validation within the Provisioning system (SESAM) which includes contact with the local customer. eLDM is responsible of…
about the role key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and…
about the role Assigned as a core team member to pre qualify an opportunity before bringing to full DAC qualification. Perform an assessment of the opportunity and complete the solution qualification dashboard and produce a first cut, rough order magnitude…
about the role key accountabilities Perform Feasibility study and Risk analysis of technical design. Perform risk analysis and prepare configurations and fallback of VPN solutions. work closely with CSI to ensure first time right implementation . Release configuration on network…
about the role The Order to Cash Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows. Key Result Areas: Produce on a monthly basis the invoices according…
about the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree or Diploma in Electronics/Computers or science required.…
about the role key accountabilities Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and…
about the role Mission The Pricing & Catalogue manager is responsible for creation & maintenance of service catalogues and creation of contractual price books Catalogue : Pricing & Catalogue Manager is responsible to work in close relationship with the account…
about the role To provide level 2 support on network , SDWAN, Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree…
about the role We are looking for an experienced DevOps System Architect to join our team, and onboard in the Newco program, an exciting project to enhance Orange Business operational efficiency and customer experience, by delivering a greenfield OSS/BSS IT…
about the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree or Diploma in Electronics/Computers or science required.…
about the role SITA Standard Service desk is high visibility desk and Engineer Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction…