Job Description

about the role
Experience: 3-5 years
Role Summary
Own end-to-end delivery of complex Pega initiatives in a telecom context. Drive requirement definition, solution design, policy implementation and liaise across business and IT to ensure on-time, high-impact results.
Key Responsibilities
Stakeholder Engagement: Lead workshops with GDO, to capture and refine business requirements
Solution Design: Analyze needs for Pega applications, draft functional specs, impact analyses, and executive briefings
Integration Oversight: Identify dependencies on external systems; coordinate REST/SOAP-based API delivery across IT teams
Lifecycle Deliverables: Produce solution proposals, UAT plans, backlog grooming artifacts and dependency matrices
Policy & Governance: Contribute to Pega governance policies and champion their implementation
Team Leadership: Mentor junior analysts/developers, guide technical design, and supervise small workstreams
Backlog & Prioritization: Own the product backlog, set priorities in line with business value, and maintain stakeholder satisfaction
Quality Assurance: Validate that delivered solutions meet requirements through rigorous testing and user-acceptance activities
Required Skills & Qualifications
3-5 years in Business Analysis or Pega consulting/development, including BSS domain exposure
Pega Business Architect (or System Architect) certification preferred
Proven track record across full project lifecycles (requirements, design, test, rollout)
Solid facilitation skills and experience with TMF-aligned processes and APIs
Hands-on knowledge of REST/SOAP, XML/XSD and SQL
Agile/Scrum practitioner; certifications in BA or Scrum are a plus
Excellent communication, leadership and stakeholder-management abilities
Bachelor's degree in Computer Science, Engineering, Business or related field
about you
Be part of a global team building Orange Business's next-generation Service Delivery Application on Pega, driving seamless customer experiences across globally. Work with cutting-edge Pega automation to streamline order management, fulfillment and support processes for our international telecom customers. Help shape a scalable, high-performance platform that meets dynamic market demands and evolves with emerging digital services.
additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department
Digital Technology
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular

Skills Required