Job Description

Publication date : Feb 02, 2026, 12:00AM Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role

• Good network support knowledge and experience .
• Service oriented, customer focused with good customer service skills .
• Good networking/communications background .
• Experience in one or more of the following: Network, Firewall's / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop products. Cisco/Nortel Technologies, IP Telephony, Satellite, Systems/Network Management.
• Good interpersonal skills .
• Good time management, organizational and communication skills
• Ability to work under pressure
• Ability to deal with multiple tasks
• Proactive, self-motivated and determined attitude
• Problem solving skills
• Able to cover Flexible working hours/shift patterns as and when required (24*7).

About you
Any Degree or Diploma in Electronics/Computers or science required.
CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry. 2 year of relevant technical experience.
You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively. What we offer
To own and control the integrated operations (Incident management & Change management) by being a single point of contact to the customer by engaging all operational support teams, proposing, and executing incident & change management processes, implementing improvements plan proactively.
To be effective round the clock on duty support who owns the resolution responsibility of all simple and critical /complex incidents as well as changes within the agreed SLA either solely or with the intervention of other internal resolution support teams ensuring that the incident and changes are resolved with high quality support to the customer and their end users.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.

Skills Required