Job Description

about the role
The Order-to-Cash Sr. Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows.
Key Result Areas:
During the run phase the Senior OTC Operations Analyst is responsible for day to day OTC activities

• Ordering capability: the customer is able to place service requests
• Commercial inventory management
• Invoice production: invoices are accurate and produced on time
• Customers claims are handled timely and in a professional manner
• The customer is given support to enable him to place orders and pay bills.
• Ensure revenue assurance by implementing and/or project manager corrective and improvement action

During the implementation phase the Senior OTC Operations Analyst is responsible for the set up of the transitory and target solutions

• Implementing and executing the IMO

Manage all supporting functions of the OTC operations activities

• Manage on daily basis all analysts working on billing preparation, tools evolution, re-rating, reporting, etc.
• Support ordering activities
• Implement end-to-end workflow processes from ordering to billing, ensuring process amendments when required
• Support non detailed ad-hoc request
• Communicate via email and phone with internal and external stakeholders on new requests/ issues/analytic requests
• Autonomous and proactive on day to day OTC activities
• Respect the billing calender

Reporting

• Produce and publish reports in line with business requirements

Performance Management

• Report internal KPIs to monitor OTC activities and quality
• Report and monitor on contractual OTC SLAs
• Contribute to continuous improvement of the OTC activities defined by the OTC Director

Knowledge Management

• Create user guides and ensure procedure documentation is available and updated on regular basis
• Contribute to the growth of Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories

Stakeholder Management

• Maintain Solid interlocks with the key stakeholders

Process Adherence & Improvement

• Ensure compliance and adherance of the defined processes &procedures standards on his/ her contract.
• Suggest enhancement to procedures proactively

OTC Training ( Process & Tools training)

• Train and support OTC Ops analysts and senior OTC Analyst as necessary.
• Tools training to New joinees

about you
Educational Qualifications: University degree or equivalent experience in order and billing management. Degree/Equivalent in Accounting/Finance and or business management field, preferred.
Relevant Experience: Experience in global ordering management and/or billing management, including minimum 4-6 years in international environment. Telecommunication industry experience preferred. Experience in customer support or/and in sales administration environment.
Desired skills/knowledge:

• Experience in integration and outsourcing.
• Customer oriented-Customer support skills.
• Good communication skills.
• Ability to work within an international and operational environment.
• Attention to detail, very good analytical skills for accuracy.
• Good Finance & Accounting skills.
• Fluent in English (French would be a plus).
• Willing to work shift work on occasion, or extended hours.
• Ability to work autonomously within predefined tasks and planning.
• High level of competency in all PC applications.
• Proactive, positive and objective attitude.

additional information
The Senior OTC operations analyst is responsible for one or more scopes of the OTC activities for the contract. The scope of activities may be a part of the OTC chain or the management of a customer area for instance.
Contributes to the billing acuracy and timely billing, he/she is fully integrated in ABU results, he /she able to suggest and implement improvements for the OTC management of the contract.
Being able to manage complex data and good analytical skills.
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular

Skills Required