Job Description

Job Title: Team Manager
Location: Chennai About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager. Introduction:

The role holder expected to build an enhanced network with key stakeholders and ensure to deliver great services driving excellent business & customer focused results with great quality. Unsecured Lending Operations deals with various account servicing for customers through multiple systems and the role holder will be accountable to manage the required skill sets and access for the teams & ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to in the business.
What will you be doing?

• Making decisions and problem solving in a timely manner using various system applications
• This role will have primary responsibility to manage a team in India BUK Operations.
• Ensure daily SLA are met as per Business Schedule
• Manage various change requests raised through change governance
• Handle end to end process transitions, from training to go-live.
• Support internal and external audits performed for the respective business
• Efficient planning to ensure workload is completed as per required timeline without impacting any Service Level metrics and address queries or priority requests raised by clients and other stakeholders
• Accountable for identifying, analysing and resolving /implementation processing issues to prevent re-occurrence reducing loss to the business
• Provide support and cover in terms of process management to team members
• Carry out Quality/Control Checks for the team and provide feedback for continuous improvements
• Measure performance of the team for e.g. Goal setting, Performance appraisals, confirmations and on-going feedback and training

What we’re looking for:

• Overview of a Unsecured lending process & Retail products
• A strong financial background would be advantageous
• Excellent communication skills, expertise in articulating with clarity
• Prior experience in handling a team would be advantageous
• MS Office Application Suite (Preferably Word, Excel & PowerPoint)
• Relevant years of experience with experience in same domain (exception for deserving candidates)
• Good analysis and problem solving skills
• Strong control awareness
• Qualified Graduate (B.Com) or MBA (Finance) preferred

Skills that will help you in the role:

• Enthusiastic, motivated, self-starter, pro-active and a team player
• Strong interpersonal skills and excellent communicator
• Willingness and ability to take ownership of issues and manage through to a successful resolution
• Focus on simplifying processes & being innovative in churning solutions.

Where will you be working?
Chennai Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity
We operate with honesty, transparency and fairness in all we do. Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.