Job Description

Job Title: Team Manager
Location: Noida About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager. Introduction: o To manage a large and diverse team of Screening Analysts working towards pre-defined targets
o Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
o Assist the AVP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.

What will you be doing? o Check and allocate all new urgent requests
o Daily buzz discuss previous day recognise high performers and set target for the current day
o Continue to monitor workflow and urgent requests and reallocate cases accordingly
o Ensure all one to ones are completed on a monthly basis
o Promote Lean and CI
o Ensure all LMS is completed and exceptions raised within a timely manner
o Review Blueworks/ procedures to align with any changes/ required updates
o Risk- Raising case review in an event of complaint or risk event
o Plan following weeks work based on resource available and WIP

What we’re looking for:
o Team handling/Leadership experience

• In-depth knowledge in Know Your Customer (KYC) process including ability to perform On boarding /refresh / remediation, across Low, and medium risk client categories

o Expert working knowledge of MS Excel, MS Access and Power Point skills
o Graduate in any discipline
o Excellent verbal and written communication skills

Skills that will help you in the role: o 2-3 years of Team handling experience
o Experience of working in BPO/KPO, experience in KYC/SANCTIONS/ADVERSE MEDIA SCREENING
o Familiarity with procedures, policies, products and services of a financial organisation
o Demonstrate experience of workflow / queues management and people leadership (preferred)
o Excellent track record during past work experience

Where will you be working? Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity
We operate with honesty, transparency and fairness in all we do. Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.