Job Description

Originally founded by Arm, Kigen enable businesses to grow their Internet of Things rapidly through the SIM, eSIM and iSIM technologies and are pushing the boundaries in the industry. Working with a number of high-profile customers globally, our growing business is excited to be expanding our team in Noida.

Role Overview As a key senior manager of the engineering team, you will be leading a team of Engineering Managers and Engineers, all located in Noida, India in charge of developing and delivering to customers SIM, eSIM and iSIM profile packages and associated applications (Java Card\xe2\x84\xa2 applets). You will focus on making customers happy by providing high quality deliverables in a timely manner while keeping all team members engaged and dedicated. You will lead the interactions between your team members, the Project Managers, the sales and other engineering teams.

What you will be doing:

• Coach, motivate and push each team member to deliver their objective according to agreed KPI/benchmark.
• Foster teamwork, high quality communication and professionalism .
• Act as an escalation point for the Noida PS team and take ownership and accountability of all the PS team activities and projects.
• Identify area of improvement within the team and recommend training needs.
• Conduct monthly / bimonthly meeting with the team on group targets and strategy for enhancing overall performance.
• Monitor & control team KPI for First Time Right (FTR) & On Time Delivery (OTD)
• Communicate team status, task accomplishment and performance.
• Share team members strengths, weaknesses, and motivations ; organize PS team members career
• Participate to salary reviews, job promotion and perform the annual performance reviews along with the Engineering Managers
• Provide suggestions and area of improvements on tools, training, methodology and processes to Production Excellence.
• Review and monitor team leaves, attendance, training participation and overtime activities along with Noida Human Resources
• Escalate issues which cannot be resolved by the
• Forecast & Anticipate potential issues, workload balancing
• Act as main interface to the Field Application Engineers and Project Managers for project engagement:
  • Support the project manager in the allocation of resources on projects, the definition of project plans and monitor project
  • Support Customer requests
• Be accountable for providing reliable delivery commitments to its stakeholders with focus on both quality and speed
• Ensure development capacity is adequate by anticipating load or drop of activity and maximising capacity on operational, process and structural tasks
• Support the Production Excellence team in enhancing development and security processes and executing best practices; including the definition of metrics and measurable quality check gates
• Enforce the PS team processes and workflows to operate under the required security and frameworks and following the quality guidelines
• Provide technical inputs to other engineering teams to help define the quarterly objectives and build the long-term product roadmap
• Lead the team to develop and maintain people motivation and minimize employee turnover
• Recruit new team members as may be required Support your reports (PS team managers) in conducting any disciplinary and performance improvement activities as needed

Employees will be required to ensure any Kigen security obligations are adhered to at all times. This will require an undertaking to commit to training and awareness programs and adherence to relevant regulation and procedures including Kigen Security Management Policies and Procedures, Kigen confidentiality agreements and other requirements of outside agencies.

What do we need:

• Minimum 3 years\xe2\x80\x99 experience as manager or team/technical leader
• Minimum 10 years\xe2\x80\x99 experience in Telecom or Smart Card industry
• Manage well under pressure, focus on the outcome and company\xe2\x80\x99s interests using Radical Candor approach ( reference )
• G ood communication skills with an ability to adapt communication style dependent upon the audience
• Customer focus
• Strong sense of accountability and responsibility: act as single stakeholder for the entire Professional Services team. Protect team from unnecessary pressure while ensuring employees are accountable and commitments are met.
• Synthetic view:
  • Highlight risks, anticipate delays and changes to project and organisation.
  • Openly discuss issues with the view to increasing trust to the PS team.
• Consolidate reports and feedback to facilitate managers\xe2\x80\x99 ability to evaluate individual (downward) and projects/regions (upward)
• Attention to detail
• A real team player who aspires to our core values of: Passion for customer success; Be excellent to all; Think big, act fast
• Good people negotiation skills
• Strong knowledge of smart cards / security / SIM, eSIM and iSIM / OTA technologies Strong knowledge of embedded systems

What are Kigen\xe2\x80\x99s benefits? At Kigen we like to ensure our people are well supported and rewarded for what they do. We offer a competitive salary.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Closing Date: Friday, 15th September 2023