Job Description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual\'s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Our Reporting Analysts are a valued member of the Managed Services team providing daily/weekly/monthly customer and internal reports support for the Managed Services Service Desk and other IT platforms. Report Analysts create and internally distribute reports based on internal or customer requirements. These reports can be generated at various timeframes throughout the year and provide our customers with important information regarding their environment. Analysts research and develop effective and logical solutions considering operational policies and information assurance requirements.

Responsibilities

• Create daily, weekly, monthly reports based on internal and customer requirements
• Create documentation based on new reporting requests
• Escalate report issues to the appropriate support teams
• Assist with cross training of other team members as needed

Skills & Experience

• 1-2 year\'s technical experience
• Knowledge of ITIL concepts - Incident, Service Request, etc
• MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, and Visio)
• Internet browsers (Edge, Chrome, Firefox)
• Execute basic queries, scripts and administrative tasks for SQL, PowerShell, etc to gather data for reports, if needed
• Proficient in ServiceNow, especially with reports
• Sharepoint, Adobe Acrobat and other common desktop applications
• Experience with Crystal Reports, Tableau or other reporting tools, helpful

Additional requirements

• Excellent written communication skills
• Team player

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

We understand that you have a life outside of work. That\'s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!

AHEAD