Job Description

Opening: 1 Nos.

Job ID: 54309

Employment Type: Full Time

Reference:

Work Experience: 3.0 Year(s) To 10.0 Year(s)

CTC Salary: 3.00 LPA TO 5.80 LPA

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: Telcom/ISP/Dotcom

Qualification: Any - Any Graduation

Location:

• Mumbai
• Pune

:

Responsible for enhancement in productivity of technical & non-technical personnel through training, learnings, and development.
Conducting of various training programs:
NJT (New Joinee Training) for Service & Sales Team
Sales Pitch Training
Selling Skill Training
PIP / Bottom Performers Training
New Product/Scheme/Offers Training
Filed Sales Training
On-The-Job Training / Beat Training
Soft Skills Training
Behavior Training
Refresher Training
TTT for Sales Team:
Provide train-the-trainer sessions for all the State ASIs and Ensuring that the training
content is fully updated and implemented across all activation points.
On-Field Market Visit
On-field market visit to coach, train and analyze the training requirements.
LMS Training:
Deployment of training through LMS and ensuring 100% course completion
Maintain Updated curriculum database and training records
Manage and maintain in-house training facilities, equipment, curriculum database and
training records. Determine Training Requirements.
Interacting with various stakeholders to review results and evaluate training
effectiveness.
Performance Improvement & Planning (PIP)
Giving feedback to the trainees and suggesting an action plan depending on the areas
of improvement and conducting PIP on monthly basis.

Desired Profile / Criteria / Skills :

1. Passion to deliver Sales & Technical Training
2. FTTH/FTTX/GPON Sales Training
3. FTTH/FTTX/GPON Installation Training
4. Telecom Engineering
5. Good interpersonal and communication skills, both verbal and written
6. Growth oriented
7. Business Acumen.
8. Results Driven.
9. Customer Focus.
10. Technical Capacity
11. Communication Proficiency
12. Proven performer with high customer obsession and Think Big capability

Key Skills :

• Trainer
• Sales