Job Description

• Facilitate and drive high-impact initiatives to improve process quality and the customer experience
• Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs
• Turn analyzed data into actionable deliverables for the product, support, and operational improvements
• Work with vendor teams to execute ideas and deliver continuous improvement of programs
• Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders
• Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency
• Communicate plans, insights, data, and results to project stakeholders
• Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization
• Design experiments and interpret the results to draw detailed and actionable conclusions
• Present findings to senior management to guide business decisions
• Track, analyze, and report data patterns and trends associated with the programs you own

---- Basic Qualifications ----

• Minimum 5 years of experience in program management or product management
• Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in fast changing business environments
• Excellent written and verbal communication skills Ability to influence and motivate people (with both technical and non-technical individuals) across a broad variety of job functions through your relationships
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, and recommendations and drive customer and product-focused decisions
• Self-motivated with a strong affinity for running scaled operations, strategic problem solving, and driving action
• Experience with process design and optimization, program management, customer support strategies, and quality assurance
• Willing to explore and learn new technologies, hybrid processes

---- What the Candidate Will Do ----

• Experience in ML model development / LLM Ops workflows
• Data skills with working knowledge of SQL
• Worked at a high paced, fast-growing, scrappy tech startup.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let\'s move the world forward, together.

Offices continue to be central to collaboration and Uber\'s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Uber