Job Description

ABOUT TEMENOS

We're passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE

Temenos Cloud is a division of Temenos that offers Temenos software products as a hosted service or SaaS to financial institutions of all tiers and verticals.
Temenos Cloud Operations will be responsible for automating, organizing, monitoring, supporting and maintaining all applications and systems provided as a service offering, ensuring that services are delivered to the highest levels of quality, performance, resilience and availability in order to support our Clients business. The team provide level 2 operations / analysis support for all ticket types providing diagnosis and resolution of issues for our Clients
OPPORTUNITIES

(5 activities that the successful candidate will be involved in)- delete this part before posting

• You will Investigation and troubleshooting on arising technical issues
• You will Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;
• You will Administration of user access controls; Providing technical support and management, working closely with internal and Infrastructure Partner support teams during Incident response and resolution;
• You will Adhere to change management procedures and best practices; Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner;
• You will Provide updates and recommendations to management for tickets and / or service adjustments;
• You will Work with other Temenos teams to build, maintain and improve monitoring practice across all services
• You will Investigate and resolve events that arise from monitoring.
• You will Actively participate and lead initiatives that drive service improvement.

• Bachelor degree in Computer Science, Software Engineering or equivalent;
• Previous experience with Temenos technologies;
• Knowledge of IT operations;
• Experience working with High Availability and Disaster Recovery architectures and solutions;
• Experience maintaining a virtual environment required; Basic networking knowledge and troubleshooting skills;
• Experience with cloud computing platforms (AWS, Azure) an advantage;
• Solid analytical and critical problem solving skills;
• Strong written and verbal communication skills;
• Customer centricity and service delivery minded;

• Care about
• Commit to
• Collaborate with
• Challenge the