Job Description

The Business Enablement group is a key driver of Digital transformation for Barco Business Sales, Service, Marketing, Manuf. & Logistics, Corporate functions. The business enablement group creates solutions across SAP and Salesforce technologies which empowers our different business units.

The Business enablement tech stack empowers people to dobetter work more efficientlyand it includes solutions from Sales Enablement to team Collaboration to Content Enablement and much more.

The Salesforce suit of products plays a significant role in Barcos IT vision and Digital Transformation Strategy and enables our Sales and Service functions using the power of Sales, service, Field service lightning and B2B Commerce.

About the Role
We are looking for a Salesforce Functional /Business Analyst to join our team of highly skilled Salesforce developers and Analysts based of Noida, India. As a Salesforce Analyst, you will nurture Barcos vision of Digital Transformation by designing and implementing solutions that enable a seamless Customer Sales , Marketing, Service and Commerce experience.

You will be responsible for creating the detailed application functional design and customizing setup
You handover your design or/and coordinate cross stream with other team members (business process owners, business process experts, development team and other functional analysts within your stream)
You perform unit/integration testing
You provide training (train the trainer principle) in collaboration with the business counterpart and ensure a qualitative handover to both the organization and to the key users.

Key Responsibilities
You are responsible for creating the functional analysis and design for projects and changes in collaboration with the Solution Architects, R&D team and Business Process Experts.
You will be responsible for supporting Salesforce to meet fully all business requirements across Sales & Service modules and provide an excellent service to the User community. This includes the running of Interfaces, Reconciliations, providing Help desk support and reports.
You provide 2nd line support in your areas of responsibility, also by coaching the first line support team to a higher level.
Produce interface statistics and support metrics reports to be shared with the business.
Take ownership of Salesforce related incidents, log it in Solution Manager and manage the incident to closure; involving other teams and/or Level 3 support as required.
Actively manage the open incidents in the Salesforce Support queue and ensure detailed updates, follow-up and resolution and closure.
You create the system and integration test cases, the test plan and ensure the execution of the system and integration tests.
You support the business in creating and executing the user acceptance testing.
You follow up and support the go live and aftercare of the system changes
You investigate problems in search for the root cause and long-term solution(s) within your areas of responsibility.
You collaborate with the other teams for Salesforce interface business issues / requirement.

Preferred Skills and Qualifications
Holds a Bachelor or Masters degree in Computer Science, Business Administration or equivalent combination of education and working experience.
Has minimum 3 years experience with Salesforce implementation projects, functional analysis and solution design.
Has hands on experience of Salesforce Sales Cloud and Salesforce Service Cloud.
Knowledge of Salesforce CPQ, Einstein, Community Cloud, Field Service and B2B Commerce are an asset.
Salesforce Admin certification is a must. Any higher SF certifications are nice to have.
Ability to elicit/gather, analyze and capture Requirements.
Initiate, manage and follow-up on Requirement Gathering discussion/meetings with the Product Owners and/or BPEs
Generate Business Artifacts e.g. as-is Analysis, Business Flows, Requirement mapping with feature sets.
Analyze Business, Functional and Design Requirements and prepare detailed & accurate Business Documents Feature Summary, Functional Specifications and User Interface Specs Documents.
Ability to consult with UX designers to Design/Generate usable and effective Wireframes.
Is able to work independently and set priorities - demonstrating excellent organizing, planning and problem solving skills;
Has excellent analytical skills and is able to present an analysis in a clear and concise way to key stakeholders.
Ability to work in agile mode, participate in all agile ceremonies and represent the Business function.
Excellent communication skills written, verbal and presentation.
Education: Any Graduate
Industry: Manufacturing/Industrial

Skills Required