Job Description

Job Title: - Application Support Analyst
Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
Introduction:

• Application support Analyst will be supporting Windows, UNIX and Java Applications, various Windows, UNIX based orchestration/automation, performance, access control and monitoring tools giving general support to other Run the Bank teams with business reports and consultancy about Data Application Projects..
  

What will you be doing? Specific – 70%

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  • Level 2 incident management & Problem management.
  • Change and Release management.
  • Participation in service reviews and post incident reviews
  • Complex issue triage, investigation and coordination to closure.
  • Data & Configuration changes execution.
  • Batch scheduling changes (During weekends & Bank Holidays, etc.)
  • Identification of service improvements and stability activities
  • Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
  • Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions
  • Own and Drive data for Capacity/Performance Management
  • Driving calls with impacted Clients, Colleagues & Stakeholders and maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams
  • Reviewing of Implementation Plans & Release Documentation.
  • On call support and ad-hoc overtime as appropriate.
  
  

What skill we required?

• 3+ yrs. Of experience in Windows, Linux & MSSQL and Oracle Databases.
• Good Understanding Incident, Problem and Change management.
• ITIL foundation certified
• Knowledge of monitoring systems and concepts of large scale monitoring (AppDynamics, Aternity)
• Ability to plan and manage own work effectively.
• Ability to work at pace, under pressure, whilst maintaining quality.
• Flexibility to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results.

Skills that will help you in the role:

• Ability to pick up and take on new challenges, being able to assimilate information quickly.
• Understanding of risk and controls and how to manage them effectively.
• Understanding of CMDB management and control.
• Basic understanding of File Transfer Protocol & SFTP
• Effective communicator (written and verbal) at all relevant levels of the organisation.
• Ability to plan and manage own work effectively.
• Ability to work at pace, under pressure, whilst maintaining quality.
• Flexibility to react effectively to changing priorities and to willingness to step outside of role boundaries to achieve results.

Where will you be working? Pune
Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria: To apply, upload a copy of your updated resume on Taleo.