Job Description

Job Title: Senior Application Support Analyst Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
Introduction:

• This role will provide 2nd Application Support to a number of business critical and regulatory applications. This role requires Problem Record/Incident Management skill and effective liaison with BTB peers & clients. Out of office hours support is part of this role to ensure smooth functioning of the applications. Candidate should be fully proficient in SQL language, UNIX, Oracle and Autosys

What will you be doing?

• Support Analysts and playing the role of SPOC during shift hours.
• Responsible for resolution of incidents within agreed SLA.
• Responsible for pro-active review of incidents.
• Responsible for monitoring jobs and health check of estate.
• Responsible for reviewing operational acceptance criteria for the applications being supported
• Responsible for execution of deployment tasks related to support team
• Work towards providing high availability of the systems, reduce Mean Time to Recover and improve Mean Time Between Failures
• Strong debugging and analysis skills
• Strong operational knowledge of the service desk and ITIL framework
• Technical expertise in UNIX, Oracle, Autosys, Infromatica (basics)
• Experience in writing queries in SQL language (for running on Oracle, MS SQL or other DBMS)
• Supporting the implementation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and making recommendations to improve procedures and working practices.
• Contribute to service improvements
• Participate and actively contribute in daily triage, PIR and AIS (Application into Support)/ service introduction calls.

What we’re looking for:

• Degree in information systems or computer science or any equivalent.
• Relevant experience of at least 5 years in L2/L3 application support.
• Experience in writing queries in SQL language, Unix/Linux Shell scripting, Autosys.
• Automation tooling, Service First experience.
• Secondary Skills –Windows, PowerShell (Basic), Technical exposure to AWS , MQ
• Hands on experience on setup and support of Release and Onboarding process.
• Good understanding of automation and transition process.
• Good understating of PL/SQL and Database like Oracle, Windows SQL Server
• Good understanding of DevOps, Lean Control process, and various stages of Agile Change life cycle.
• Good understanding of scheduling tools like Autosys

Skills that will help you in the role:
Combination of these skills boost eligibility: Preferred to have good knowledge AWS, Banking Domain exposure Certified or excellent understanding in ITIL practices.
Where will you be working? Pune
Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.