Job Description

As a Sr. Application Support Analyst, you will be supporting business users across CC offices globally to get better end user experience. This role will be the expert within the DevOps team for the services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring operations tasks. You will work hand-in-hand with development teams to resolve issues. You will do continual analysis of the end-to-end services provided by us; identifying and implementing tool, automation and process improvements to increase application resiliency - with the goal of avoiding or minimizing outages and impacts. You should be able to lead and execute specific activities related to application maintenance and support while working with several vendors.

Your team working skills will be required to amplify the performance in this role. Good communication skills are mandatory. The person must have the commitment to complete DevOps activities with good analyzing and innovative skills. The zeal to continuously learn new technologies, models, techniques and processes will help the incumbent to stand out from the crowd.

How you will influence:

• Solve complex/medium complexity business problems using technical knowledge in the DevOps environment
• Work and support Change & Release Management to enhance applications in enterprise systems
• Implement processes to maintain applications systems in production environment with controlled evaluation of any downtime
• Help to manage timely resolution or escalation of incidents within the environment. Understand the global and local impact across teams to manage application interdependencies
• Must be able to communicate the impact and solutions of application/system problems in business language

Key Accountabilities:

• Provide and coordinate required maintenance and optimization solutions ensuring business application integrity
• Complete DevOps activities on time and within Standard Level Agreements
• Help and maintain the supported applications health in different environments
• Help to progress change management by deploying the latest application versions in all supported environments
• Keep the lights on by liaising with onshore stakeholders and application vendors in different parts of the world
• Third Level troubleshooting support for internal and external web applications
• Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems to investigate for the root cause analysis
• Support User Requests via I.T Ticketing Tracking system - ServiceNow, Remedy

Skills & Experience

What we need :

• Substantial technology experience of more than 4 years in owning support of complex applications in Web, Windows or Cloud environment
• Should be comfortable in various SQL Server versions with at least 2012 and above
• Knowledge of Microsoft Windows 10 & Windows Server 2012 server platforms
• Sound knowledge on Web Servers: IIS 7 and above and Windows Services
• Awareness about IT infra such as VMs, AD, DNS proxy, Security skills - Firewalls
• Must have worked on at least one Support Ticketing tool - ServiceNow, Remedy etc.
• Basic knowledge of SharePoint platform and O365
• Basic knowledge of Active Directory, SQL, Azure AD, Exchange Online and office products
• Hands-on experience in writing basic Power shell scripts for various tasks
• Troubleshoot the issues related to Windows and Web Applications , SQL Server 2012/2016 and Services hosted in IIS/WCF
• Knowledge about .Net technologies C# 4.0 or higher, MVC, WCF and associated technologies
• Must be able to handle pressure situations, especially during P1/2 cases, with high confidence
• Possess good command over both written and verbal communication skills
• Good knowledge of vendor and service management
• L3 troubleshooting support for internal and external web applications
• Maintain & build standard and documentation for all environments.
• Ensuring that the requirement for change to applications is fully understood and that the planned work is completed
• Provision of adequate cover as defined in the SLA's over the required support hours (this may vary according to the application)
• Working on critical cases including application downtime (Priority 1 &2) situations
• Logical thinking and excellent verbal and written communication
• Exhibit positive attitude and superb teamwork attributes

Education & Experience

• Requires Bachelors in Engineering Degree or equivalent, and strong relevant professional experience
• ITIL Foundation certified will be preferred
• Any Azure certification will be preferred
• A relevant Microsoft Certification will be an added advantage

About the Firm

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

We are a purpose-driven business with core values at the heart of everything we do, we actively demonstrate what it means to do the right thing both internally and externally. We want to create a space where everyone feels respected, included, valued and listened to and our values are demonstrated through our behavior. Our Code of Conduct is value based and embodies five Principles - Act with Integrity, Be Inclusive, Embrace Challenge, Speak Up and Act Responsibly.

We offer you the opportunity to join a global law firm with one of the most pre-eminent legal practices in the world. We have an established presence in India for more than ten years, delivering value and supporting Clifford Chance offices across the globe in the areas of Information Technology, Finance, Business Research, Legal Support, Document Production, Project Management and Continuous Improvement.

We have been certified as a 'Great Place to Work' in India for implementing people practices that foster collaboration and enable employees to reach their full potential. We are proud of the colleagues who work for us and of the service that together we provide, many of whom are experts in their own sectors. Join us and you will experience, first-hand, the one firm, one team approach that makes working at Clifford Chance so different

To find out more about what it is like to work in Clifford Chance in India, please visit

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. We believe that each and every one of us should experience an equality of opportunity and an equality of experience here. We are always working to develop and deliver the best and most innovative approaches to make that happen. Inclusion is good for our team and their families, our firm and society.

We are therefore committed to treating all employees and job applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

The firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

We have a number of initiatives and networks that support our aspiration to be the Global Law Firm of choice. These include our LGBT, Gender Parity, Ethnicity and Disability networks. Find out more

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