Job Description

Senior Application Support Analyst is the key contributor for HR Systems Support team who needs to provide support on HR & Learning Workday application. Incumbent will be handling entire service now ticket lifecycle till resolution using functional / technical knowledge, problem solving skills and innovative ideas. Incumbent has to manage the Change Request process and ensuring that technical assessments and specifications are produced for the development team to use for coding.

This role demands someone with high analytical ability and who is highly committed and motivated. The person should have good communication skills, excellent at removing impediments and breaking down complex tasks into simple easy to complete milestones, willing to jump in and solve the problem.

Key responsibilities

• Support, Configuration and Development of HR & Learning portfolio Workday application
• Testing of HR Applications
• Performing peer reviews
• Documentation of Low Level Design
• Deployment and Packaging

Skills & Experience :

• 3-5 yrs. extensive hands on experience and understanding in the workday ERP application
• Extensive experience with Workday Project Lifecyle
• Experience with common integration problems, such as security, and various application support approaches
• Deep knowledge of XML Schema and XPATH
• Experience as a technical consultant in the following skills of Workday - EIB, Studio, Document Transformation, Core HCM / Payroll Connectors, Calculated Fields, XSLT / XML, Web Services API
• Basic developer knowledge of Web Services (understanding of SOAP, WSDL and close relationship to Schema language) integration using Web Service toolkits or platforms (WSDL consumer)
• Techno-Functional knowledge of one or more Workday modules. Examples: HCM, Absence Management, Compensation, Benefits, Payroll interface
• Experience developing multiple integrations to/from HR/Benefits/Payroll applications
• Experience as a techno functional consultant with ERP background in Workday
• Experience in HCM processes
• Very strong communication skills are required. Must be capable of interacting with solution architects, other technology teams to identify technology opportunities

Summary

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

We are a purpose-driven business with core values at the heart of everything we do, we actively demonstrate what it means to do the right thing both internally and externally. We want to create a space where everyone feels respected, included, valued and listened to and our values are demonstrated through our behaviour. Our Code of Conduct is value based and embodies five Principles - Act with Integrity, Be Inclusive, Embrace Challenge, Speak Up and Act Responsibly.

We offer you the opportunity to join a global law firm with one of the most pre-eminent legal practices in the world. We have an established presence in India for more than ten years, delivering value and supporting Clifford Chance offices across the globe in the areas of Information Technology, Finance, Business Research, Legal Support, Document Production, Project Management and Continuous Improvement. We have been certified as a 'Great Place to Work' in India for implementing people practices that foster collaboration and enable employees to reach their full potential. We are proud of the colleagues who work for us and of the service that together we provide, many of whom are experts in their own sectors. Join us and you will experience, first-hand, the one firm, one team approach that makes working at Clifford Chance so different.

Job Title

Senior Application Support Analyst

Location

Business Area

Gurgaon/Hyderabad

Enterprise Core Systems

Job Type

Career band

Role type

Permanent

Assistant

Administration Assistant

Days/Hours of Work

Monday to Friday, General/UK Hrs

Reports to

Senior Manager

Requires Bachelors in Engineering Degree or equivalent, and strong relevant professional experience.