Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role. Want to be a part of our team? NTT is looking for a Junior Application Support Analyst to join our team on a permanent position.

This role is ideal for a candidate with entry to intermediate level experience in supporting applications and intermediate level of skill with MS Excel. Graduates with 6 months to 1 year of experience in supporting applications in a corporate environment are welcome to apply. This role is open to candidates in Sydney or Melbourne.

This resource is accountable for providing full support on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives. They will have functional ownership of the the support functions for NTT's e-Procurement system within Australia. Working at NTT Your key roles and responsibilities:

• Be an escalation point for operational issues and a central point of contact for business related issues
• Manage configuration and maintenance requests within NTT's e-Procurement system
• Troubleshoot issues that arise within key systems and diagnose recurring instances in depth
• Liaise with Sales and Vendors and maintain customer customised catalogues, pricing within e-Procurement system
• Generate periodic pricing reports for Sales Support and/or management
• Develop and periodically review and maintain documentation i.e. process flows, procedures, work instructions, training manuals
• Provide training to users on systems and processes as needed
• Assist with the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.
• Proactively identifies opportunities for sales process improvement, working closely with Business Analyst team and/or management to inspect sales process quality and prioritise opportunities for improvement.

What will make you a good fit for the role? Experience required:

• Experience with quote tools, SAP and SalesForce is an advantage
• Uses good judgement in selecting tools and methods to solve problems
• Previous sales or sales operations and enablement experience in a business to business sales environment is an advantage

Knowledge, skills and attributes

• Detail oriented and organised
• Receives little instruction on day-to-day work, receives general instructions on new assignments
• Have the ability to work in a high paced environment
• Have good analytical skills
• Excellent communication skills both verbal and written
• Proficient at Microsoft Excel
• Must be service oriented and have a great attitude
• Analytical, with good business and finance acumen
• Must be adaptable and be able to consistently deal with ever-changing conditions and a fast-paced environment
• Good knowledge and understanding of sales processes, tools and methodologies

Academic qualifications and certifications:

• Tertiary level – bachelor’s degree or equivalent

Join our growing global team and accelerate your career with us. Apply today.



Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.