Mis Officer
Job Description
: Good Data analytical skills and Hands on knowledge about Dialer operations (Calling List, Agent Group, Filter modification, Campaign Creation Place mapping etc.) . Should be also able to Analysis Weekly and Monthly tracker and discuss about the performance Improvement/Process Improvement. . Daily analysis on Agent Activity(Ready, Wrap, Idle, Break, call counts, login etc..) and discuss with OPS managers for the better results. . Bi hourly update with Ops team Leads for the better results for the day. . Campaign run on Time as per the Strategy. . Updating entire MIS of collections. . Preparation of related MIS reports. . Coordinating with different collection managers. Roles and Responsibilities: Good Data analytical skills and Hands on knowledge about Dialer operations (Calling List, Agent Group, Filter modification, Campaign Creation Place mapping etc.) . Should be also able to Analysis Weekly and Monthly tracker and discuss about the performance Improvement/Process Improvement. . Daily analysis on Agent Activity(Ready, Wrap, Idle, Break, call counts, login etc..) and discuss with OPS managers for the better results. . Bi hourly update with Ops team Leads for the better results for the day. . Campaign run on Time as per the Strategy. . Updating entire MIS of collections. . Preparation of related MIS reports. . Coordinating with different collection managers.
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Job Detail
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Job IdJD3099191
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear