Job Description

The Role Responsibilities

Job Role

The Business Development (BD) unit, which sits within the Commercial, Corporate and Institutional Banking (CCIB) division, is looking to hire a UAT Analyst to join an exciting program that has been set up to deliver the long-term Customer relationship management (CRM) solution.

The program looks to transform our sales and marketing approach, to unlock new revenue opportunities and to support our top-line growth ambition.

The UAT Analyst will support CRMx Projects and will be responsible for delivering the core CRM capabilities (across marketing, sales, and servicing) and its ecosystem. The target CRM solution will be a core frontline platform that will have over 8000 users and will be a central tool used by the Client coverage and product sales teams in a range of CRM processes for example Account Planning, Contact Management, Call Reports, Deal Management [including Sustainable finance products] and Client Analytics.

The platform supports stakeholders across CCIB segments, with product groups Lending, Transaction Banking and Financial Markets [including GCM, FSS].

Strategy

The purpose of the UAT analyst role is to ensure that the system has been thoroughly tested in a \xe2\x80\x98like live\xe2\x80\x99 environment and meets the end user expectations of the system functionality. The testing conducted by the UAT analyst uncovers any potential issue before the system goes live and generally gives confidence to the end users that the system will work fine when it goes live after the UAT.

Business

• Review the Product Backlog Items (PBIs, JIRA Requirements) in scope for upcoming releases and coordinate with the BA team to clarify any query or doubt related to the PBIs or release scope.
• Design test scenarios, create test cases and test scripts \xe2\x80\x93 positive as well as negative - to support the different scenarios.
• Ensure full test coverage of the PBIs and JIRA Requirements assigned to the analyst with very effective traceability Matrix.
• Agree on the individual test script execution milestones with the UAT Lead.

Processes

• Ensure environment readiness before start of test script execution. Coordinate with relevant teams to resolve any environment issue well ahead of execution .
• Execute test scripts as per test plan and update JIRA with test results and evidence.
• Provide regular updates on test execution progress to UAT Lead.
• Participate in UAT and defect triage meetings.
• Highlight issues and defects identified during test execution to UAT Lead and other stakeholders.
• Discuss defect priority in relevant defect calls and coordinate with BA, Development, Project Manager to ensure appropriate resolution.

People and Talent

• Excellent Team Player who will bond well with the team members. Fair communication skills. Proactively share acquired skills and Knowledge transfers, who is very approachable to the team members.
• Be the advocate for the end users of the system. Provide SPOC (Single Point of Contact) Support for end user UAT executions.
• Keep up to date with the latest policies and procedures in Client Due Diligence.
• Be proactive and manage all deliverables within agreed timeframe.
• Highlight UAT risks and issues to UAT Lead.
• Maintain good relationship with all stakeholders.

Risk Management

• Ensure risks to project milestones are highlighted at appropriate forums. Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees.

Governance

• Adhere to all internal and external regulations.
• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.

This should be read in conjunction with the relevant terms of reference, the Group\xe2\x80\x99s Governance Manual which sets out responsibilities for establishing, maintaining and implementing the Group\xe2\x80\x99s high-level systems and controls, policies and procedures, and the jobholder\xe2\x80\x99s contract of employment. The jobholder acknowledges that he / she has understood and will abide by the responsibilities set out in the Governance Manual as well as ensure compliance with Group Code of Conduct, and the local regulators Statements of Principle and Code of Practice for Regulated roles.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• CRMx Project Stakeholders, CRMx Programme Management, CRMx Change teams, CRMx Business Analysis team, Squads, PO, Project leads, Scrum leads and CRMx Head ITO teams (SIT, Business Analysts), GBO Management, Global Segment Heads, RMs / CMs and other CRMx dependant processes

Our Ideal Candidate

• 1 - 4 years of experience in the Financial Services industry.
• 1 - 4 years of experience as UAT Analyst in CRMx Process.
• Knowledge of the CRMx systems, policies and processes. Exposure to nuances and variances CRMx requirements, MSDynamics and should have worked in CRMx Squads.
• Experience of working in an Agile environment, awareness of Agile processes.
• Prior experience of working on HP ALM/QC, JIRA, Confluence desirable.
• A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.
• Problem Solving Skills - ability to think \xe2\x80\x98Out of the Box\xe2\x80\x99 and independently work around issues that arise from time to time.
• Fluent English written and verbal communication skills.
• Proactive approach, with the ability to multi-task.

Must Have

• Working experience on CRMx Project covering test design, Test Case Executions and CRMx application and its downstream system. Working experience in SCI and Entity Maintenance.
• Hands-on individual contributor with an eye for detail and a proactive, self managed working style.
• Ability to take initiative, identify opportunities and work with minimal management oversight to drive the best outcome possible.
• Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders.
• Hand-on experience working on JIRA.

Preferred

• Testing skills with experience on Test Case Design and executions

Role Specific Technical Competencies

• Knowledge of banking process
• Analytical thinking and strong presentation skills
• Addressing Frontline Needs - Products and Processes
• Proficiency in Excel, PowerPoint, Word
• Knowledge of human centered design
• Knowledge of Agile Methodology and tools

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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