Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?

Inviting applications for the role of Manager- Technology Operations Analytics

Responsibilities

• Spend Reconciliation & Analytics
• Data Visualization via Power BI, Advance Excel etc.
• Cost Categorization and allocation
• Building feeds and automating technology operations data insights
• Gather and analyze AMC (Alerts/Subscriptions/renewals etc.) for IT Services running
• PO tracking, buying tracking month on month
• Tracking budgets, and monitor spending
• Prepare detailed reports, both periodically and ad-hoc
• Conduct audits on financial processes and transactions
• Monitor changes in processes or methods to calculate effects on overall costs
• Track overall functional ongoing cost optimization initiatives
• Resource Management (Attrition/backfill, Planning, ARC, RRC, Headcount target v/s achieved/ Forecasting HC tracking
• Performance Management tracking framework creation & adherence / Quarterly workflow / Timesheet adherence tracking
• Reward & Recognition (Cheers / DIP) - Central
• Employee Engagement (Townhall, Activities, Ice breakers, appreciation mailers)
• Track critical goals & report out (CTQ)
• OPS Metrics - Tickets / ageing / Open Tkts / SLA Performance / Guidelines

Qualifications we seek in you!
Minimum qualifications

• A bachelor's degree in business administration or information technology required along with proven experience in IT industry, including relevant experience. Experience in analyzing data generated from IT operations, IT management Tools, Service Desk tools, & excel feeds etc.
• Must be a problem solver and innovator. Must possess strong computer skills - expert in Excel to analyze large volumes of data. Experience with statistical analysis software (e.g., SAS, Minitab) a plus.
• Strong interpersonal skills required; leadership skills desirable. Desire demonstrated cross-cultural effectiveness and capability of driving change. Ability to see structure and bring order to undefined processes, as well as develop and implement processes wherever needed. Understanding of ISO 9001 a plus.
• Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously. Must be able to work independently and be self-motivated (personal initiative).
• Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure. Prefer candidates with demonstrated experience in analyzing and presenting data to management.
• Must have MS-Office skill set and strong power point presentation skills.

Very strong analytical and visualization skills

Preferred qualifications

• Focused and committed to deliver excellent services with continuous improvement.
• Excellent planning, project management and organizational skills.
• Excellent communication skills, including written work.
• Ability to:
• Priorities workloads and to work to strict deadlines, set targets and measure performance
• Work independently and as part of a team
• Record and manage accurate information and detailed data
• Demonstrate a commitment to equalities in all areas of work with customers, other agencies, and other members of staff
• Build and maintain effective working relationships with partners
• Delegate effectively, encouraging individual development and initiative
• Secure positive outcomes from negotiation
• Certifications - ITIL, COBIT 5, PMP, Power BI Analyst

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube